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ACM’s response to EU Fitness Check on Digital Fairness
The Netherlands Authority for Consumers and Markets (ACM) presents recommendations for changes to European consumer law with an eye to the protection of consumers in the digital economy. The European Commission is currently performing an assessment to see … -
ACM: stricter EU rules for the protection of online consumers
The legal framework for the protection of online consumers must be improved. That is the key message of the Netherlands Authority for Consumers and Markets (ACM) in its response to the announced evaluation of the European consumer protection rules by the … -
Going forward, holiday villa rental providers will present their prices including all mandatory additional costs
Eight major providers of holiday villa rentals now present their prices including all mandatory additional costs. Following an investigation of the Netherlands Authority for Consumers and Markets (ACM), they have adjusted the way they present their … -
Method for calculating the outcome of ACM
For more than 10 years ACM has assessed each year what its work delivers for consumers and customers: the outcome. The ACM outcome is defined as “the in a simple manner calculated expected effects of ACM's actions on consumer welfare in the short term”. … -
ACM Telecom Monitor: availability of fiber-optic is unequally distributed across the Netherlands
The availability of fiber-optic is unequally distributed across the Netherlands. In relatively sparsely-populated regions such as the southern province of Zeeland, the northeast of the northern province of Groningen, and the southernmost area of the … -
ACM gives green light to pilot project involving distribution of hydrogen to homes
The Netherlands Authority for Consumers and Markets (ACM) has given the green light to a pilot project involving distribution system operator (DSO) Liander in the Berkeloord district of the eastern Dutch town of Lochem. In this pilot project, part of the … -
ACM publishes update to the rules regarding online deception
Businesses are getting better and better at influencing consumers online in a targeted manner in their decision-making processes and purchase decisions. They do so, for example, by using personal data regarding specific preferences and behavior. … -
ACM study reveals: doorstep selling is a major nuisance to consumers
Consumers are very dissatisfied with doorstep selling (also called door-to-door sales). This has been revealed by a consumer study carried out by the Netherlands Authority for Consumers and Markets (ACM). More than half of consumers have regularly had … -
ACM forces online store Kjekk to cooperate with investigation
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on the owner of online store Kjekk because the owner refuses to cooperate with the investigation launched by ACM following reports filed by … -
ACM launches consultation on new rules regarding early-termination fees of fixed-rate contracts
The Netherlands Authority for Consumers and Markets (ACM) plans to adjust the rules regarding early-termination fees of energy contracts with fixed rates and fixed periods. The purpose of these adjustments is to give consumers and small businesses the …