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Booking and Expedia inform consumers more clearly about their offers following action of European consumer authorities
Booking.com and the Expedia group have improved the presentation of the information for consumers regarding their offers on their websites. With these changes, they now comply with the basic principles of consumer law. This has been the result of actions … -
ACM fines debt collection agency Unitedcall for aggressive debt collection practices
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 800,000 euros on debt collection agency Unitedcall for aggressive and unfair debt collection practices. Employees of the company called Dutch consumers about bills that … -
ACM: Experiment of the Netherlands Bar involving lawyers with legal-protection insurance is a step in the right direction
Lawyers that are employed with legal-protection insurers are allowed to act for non-insured as well. This has been announced by the Netherlands Bar (NOvA). Legal-protection insurers will be granted temporary exemptions. From January 1, lawyers that are … -
Study into oversight of algorithmic applications
This position paper is a starting point from which the Netherlands Authority for Consumers and Markets (ACM) wishes to develop its oversight of algorithmic applications further. It offers general guidance for investigations into violations in which … -
ACM launches a study into the functioning of algorithms in practice
Today, the Netherlands Authority for Consumers and Markets (ACM) launched a trial in which it seeks to find out how it can monitor in practice the functioning of algorithms that businesses use. ACM wants to use this knowledge to let businesses know what … -
Apple informs consumers about the data use of apps following call from regulators worldwide
Apple will indicate in its App Store what personal data each app uses. Starting today, app providers are required to include such information on their products’ pages in app stores. This information will shortly become visible to consumers, when looking … -
Better information about updates when purchasing a smart device
The Netherlands Authority for Consumers and Markets (ACM) has urged trade associations of sellers (online and offline) and producers to remind their members of their obligation to provide correct information about software updates on smart devices. The … -
ACM launches an investigation into users’ freedom of choice regarding payment apps on smartphones
The Netherlands Authority for Consumers and Markets (ACM) has launched an investigation into payment apps’ access to NFC communication (‘Near-Field Communication’). NFC communication offers the ability to make contactless payments using smartphones in … -
ACM imposes fines on four construction firms for illegal arrangements in tender processes in Amsterdam
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines, totaling 330,000 euros, on four construction companies for concluding illegal arrangements in three tender processes in the civil-engineering sector in the municipality of … -
ACM Study: Big Techs in the Dutch payment system
Big Tech companies such as Apple, Facebook, Amazon, or Ant Group (Alibaba) must ensure that their platforms or devices are suitable for different providers of payment services. The Netherlands Authority for Consumers and Markets (ACM) argues in favor of a …