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ACM Telecom Monitor for Q1 2023
About the Telecom Monitor: Each quarter, the Netherlands Authority for Consumers and Markets (ACM) publishes the Telecom Monitor. The Telecom Monitor gives an overview of the trends in the telecom sector. The most important market participants in the … -
ACM: rapid rollout of fiber-optic networks to which various internet providers are admitted will lead to sufficient competition
Thanks to the rollout of fiber-optic connections (also by independent providers), consumers and businesses in the Netherlands are able to choose between more and more high-speed broadband providers at competitive prices. Moreover, the fiber-optic networks … -
ACM: almost all suppliers offer contracts with prices below the price cap
The Monitor on the consumer energy market (in Dutch) of the Netherlands Authority for Consumers and Markets (ACM) shows that almost all suppliers of natural gas and/or electricity offer new customers contracts with prices below the price cap. Despite this … -
2022-2023 Annual Report on Net Neutrality
Each year, ACM publishes a report regarding its enforcement of the net neutrality regulation (EU Regulation 2015/2120). This annual report covers the period from April 30, 2022 through April 30, 2023, and includes an overview of next year’s key … -
ACM Annual Report on Net Neutrality: action against zero-rating service, and input in the discussion on fees for content providers
In 2023, Dutch telecom operator T-Mobile stopped offering its zero-rating service ‘Data-free Music’ (in Dutch: Datavrije Muziek) after the Netherlands Authority for Consumers and Markets (ACM) had pointed out, following a ruling of the European Court of … -
ACM has received many reports about suppliers of baby and children’s products setting retail prices for retailers
The Netherlands Authority for Consumers and Markets (ACM) has warned various suppliers of baby and children’s products. ACM receives many reports about suppliers exerting undue influence over the retail prices of their products sold by retailers. In this … -
European consumer authorities compel websites selling airline tickets to make improvements
Going forward, three companies operating websites that offer airline tickets online will refund tickets in cases of flight cancellations sooner. After they have received the refunds for the cancelled flight from the airline in question, these companies … -
ACM’s Postal and Parcel Markets Scan: 43 million fewer parcels sent in 2022
In 2022, consumers and businesses sent 43 million fewer parcels than in 2021. Over the past few years, the number of parcels had gone up. As a result of the measures taken in the retail sector because of the COVID-19 pandemic, the number of parcels went … -
ACM offers more opportunities to utilize the existing grid more efficiently
The Netherlands Authority for Consumers and Markets (ACM) wishes to enable system operators to offer contracts with so-called alternative transmission rights (ATRs), thereby freeing up capacity on the grid. One such example is a contract where the system … -
ACM confronts online stores using misleading countdown timers with their practices
Dozens of online stores must stop using misleading countdown timers. Following an automated check of thousands of online stores, the Netherlands Authority for Consumers and Markets (ACM) has confronted these online stores with their practices. Online …