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ACM: Energy supplier HEM must put in order its administration, its finances, and refunds to consumers
Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) must put its finances and administration in order soon, and it must pay back consumers any money it still owes them in connection with their final bills or … -
Commitment made by OMS to expire, ACM sees no reason for extension
The Netherlands Authority for Consumer and Markets (ACM) will not extend the commitment made by Dutch media company One Media Sales B.V. (OMS) regarding its discount scheme when selling radio advertising spots. This commitment entered into force on … -
ACM revises method decisions for system operators
The Netherlands Authority for Consumers and Markets (ACM) has revised the method decisions for the 2022 – 2026 period. In its method decisions, ACM sets for each system operator the methodology with which the system operators’ tariffs are determined. From … -
Supermarket chain Plus removes incorrect sustainability claims after ACM intervention
Dutch supermarket chain Plus will remove its unsubstantiated sustainability claims from its stores and brochures. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted Plus with the unsubstantiated claims. Plus used … -
DGB Energie to stop its telemarketing activities aimed at attracting new customers
For the next three years, Dutch energy company DGB Energie will not sell any energy contracts through telemarketing activities. DGB Energie has made this commitment to the Netherlands Authority for Consumers and Markets (ACM). ACM has handed down a … -
ACM imposes fines on four companies for illegally sharing the market for carrots
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines, totaling over 2.5 million euros, on four companies that shared among each other the production, processing, and sale of different types of carrots. The agreements between … -
ACM sees sufficient competition in the Dutch telecom market, but keeps a close watch
At the moment, there is sufficient competition in the Dutch telecom market. This has been one of the conclusions of the definitive market analysis decision of the Netherlands Authority for Consumers and Markets (ACM). At the same time, ACM continues to be … -
Consultation of ACM’s regulatory method: broad support for more investments in the energy transition
Businesses, municipalities, interest groups, experts, and system operators all underlined the importance of the energy transition, and agree that, over the next years, system operators must have more financial leeway to make all necessary investments. … -
ACM: revised procedure for removing natural-gas connections safely
For a safe natural-gas network, it is important that natural-gas connections of consumers and other small-scale users that are not in use are removed by the system operator. That is why the Netherlands Authority for Consumers and Markets (ACM), in … -
ACM: fixed energy contracts offer the most certainty when price cap is lifted
Consumers that wish to have certainty regarding their energy bills in 2024 are best advised to go for fixed contracts with prices below the current price cap. According to the Monitor on the consumer energy market by the Netherlands Authority for …