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ACM orders online store Sneakerstad to comply with consumer protection rules
Online store Sneakerstad must deliver to consumers their ordered products such as shoes, bags, and belts on time. In addition, Sneakerstad must give consumers their money back within 14 days if they invoke their right of withdrawal (cooling-off period). … -
ACM: amendments to Data Act necessary for promoting competition among cloud providers
A market study of the Netherlands Authority for Consumers and Markets (ACM) shows that it is hard for users of cloud services to switch providers. In addition, it is not easy for them to combine cloud services offered by different providers. As a result, … -
Market study into cloud services
ACM has conducted a market study into whether the market for cloud services is functioning properly, and whether there are any risks to prices, quality, and innovation with regard to cloud services, possibly caused by market structures or by the practices … -
ACM agrees to arrangements of garden centers to curtail use of illegal pesticides
Garden centers will make arrangements about curtailing the use of illegal pesticides. With these arrangements, they wish to help make the sector more sustainable, and to prevent growers from using substances that are harmful to humans, animals, and the … -
Letter in response to sustainability initiative about reduction of illegal pesticides in garden retail sector
It has turned out that abolishing the use of illegal pesticides is quite difficult. Previous private initiatives to stop the use thereof by means of certification labels, for example, have failed to have the desired effect. Growers that use illegal … -
ACM: number of households with variable-rate energy contracts keeps on growing
Over the past six months, the percentage of households with variable-rate contracts for electricity and/or natural gas has risen from 50% to 56%. This is one of the conclusions of an analysis carried out by the Netherlands Authority for Consumers and … -
ACM orders online store Spelcomputerkopen to comply with consumer protection rules
Online store Spelcomputerkopen must give consumers their money back within 14 days if they invoke their right of withdrawal (cooling-off period). And it must become easier for consumers to reach Spelcomputerkopen. These are some of the requirements that … -
ACM sets lower access tariffs for KPN and Glaspoort for promoting fast internet
Dutch telecom operator KPN and fiber-optic company Glaspoort have submitted new and improved proposals for tariffs and conditions for access to their fiber-optic networks. That access is meant for broadband providers without networks of their own. The … -
ACM commissioned a study into technical problems in TES systems
Of the approximately 230 thermal-energy storage systems (TES systems) that provide heat to approximately 21,000 households in the Netherlands for their drinking water and heating needs, 200 of them work without any problems (or hardly any problems). This … -
ACM: Econic must stick to maximum tariffs for cold district heating, and must be clearer about dispute settlement options
Heat supplier Econic charged too high tariffs for the supply of cold (cold district heating) to customers that took out supply contracts after January 1, 2020. On that day, maximum tariffs for cold district heating went into effect, and Econic has …