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ACM imposes fine on Dutch company Lecturama for sending unsolicited follow-up shipments
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 745,000 on Dutch hobby and collecting company Lecturama Uitgeverij for unfair commercial practices such as sending unsolicited follow-up shipments (a practice also known … -
ACM issues warning against online store Combiwebshop
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the business activities of online store Combiwebshop based in the Dutch town of Woudenberg. Following dozens of indications that ACM had received through its consumer … -
ConsuWijzer annual bulletin: increase in number of reports about kitchen purchases. Tip: take your time!
Have you signed an offer for a kitchen under the impression it was without any obligations and because the special discount was only valid that day? And did you then face high cancellation costs because you decided not to purchase the kitchen after all? … -
ACM will keep an eye on refunds in case of cancellations with online fashion stores
The Netherlands Authority for Consumers and Markets (ACM) will take action against online fashion stores that fail to refund, either in full or in a timely manner, consumers that cancel their purchases. Consumers that make online purchases are entitled to … -
Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
New consumer regulations make consumers the champions
On 13 June 2014, new consumer regulations will come into effect that will strengthen the position of consumers. That is why the Netherlands Authority for Consumers & Markets (ACM) today launched a campaign on its consumer portal ConsuWijzer.nl: “Consumers … -
ACM offers businesses help for adjusting their operations
In mid-June, new European consumer protection rules will come into force that give consumers more rights. These new rules have implications for most businesses in the Netherlands that offer products or services to consumers. Businesses have until mid-June … -
ACM issues warning about online shop Bellio
The Netherlands Authority Consumers & Markets (ACM) has issued a warning about Dutch online shop Bellio (www.bellio.nl), which sells design furniture. ACM has received dozens of indications through consumer information desk ConsuWijzer from consumers who … -
CA 2012 Annual Report
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations … -
CA: Reducing and preventing consumer harm
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations …