Search publications
222 results found
-
Dutch puzzle book publisher fined for having misled consumers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 200,000 on publisher Calatus B.V., which publishes the Editie Enigma puzzle books among other titles, for having engaged in unfair commercial practices. Calatus provided … -
ACM deals with too high an interest rate of Dutch pawnshop
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on pawnshop ‘t Pandjeshuis Vos in the southern Dutch city of Eindhoven. This pawnshop charged too high an interest rate and used too short … -
ConsuWijzer mid-year bulletin: consumers underestimate their warranty rights
Consumers have a lot of questions and misconceptions about their rights when it comes to faulty products. They often feel they have no rights at all, and that they are passed around like hot potatoes. In order to save a lot of hassle, many consumers … -
ACM deals with high interest rate of online pawnshop 24Cash
Online pawnshop 24Cash has made a commitment to the Netherlands Authority for Consumers and Markets (ACM), promising it will bring its interest rates and loan terms in line with current rules on pawnshops. The interest rate of 24Cash was higher and its … -
ACM imposes fine on Dutch company Lecturama for sending unsolicited follow-up shipments
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 745,000 on Dutch hobby and collecting company Lecturama Uitgeverij for unfair commercial practices such as sending unsolicited follow-up shipments (a practice also known … -
‘Free’ samples often end up costing consumers hundreds of euros
Did you agree to receiving a free sample of, for example, teeth whitening products, superfoods, weight-loss supplements or razor blades, but are you now involuntarily stuck with follow-up shipments that cost you hundreds of euros? Today, the Netherlands … -
ACM sees positive developments in rental agency market
The Netherlands Authority for Consumers and Markets (ACM) has observed that more and more rental agencies no longer charge lessees any agency fees when acting as an agent for both lessors and lessees. The rental agencies that had previously made a … -
Playing by the rules: Dutch fitness chain Fit for Free adjusts its conditions
Dutch fitness chain Fit for Free is to adjust its conditions in favor of consumers. With these changes, Fit for Free meets the objections that the Netherlands Authority for Consumers and Markets (ACM) and the Dutch Consumers’ Association (Consumentenbond) … -
ACM forces pawnshops to apply the rules correctly
The Netherlands Authority for Consumers and Markets (ACM) has imposed a binding instruction on two municipal pawnshops. More specifically, the instruction concerns the fact that these pawnshops demand interest payments from customers when extending pawn … -
ACM issues warning against Dutch photography company Vakfotografen Mediagroep B.V. and its owner
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning to consumers against the activities of Dutch photography company Vakfotografen Mediagroep B.V. based in the Dutch city of Zwolle, and against its owner, Mr. J.A. Contermans. …