Netherlands Authority for Consumers and Markets

Action center

Information for businesses

Energy

Tariffs, network operation costs, small-scale users’ rights, early-termination fees, connections, tariff changes as suppliers, monitors.
Consumer protection

Return periods, warranties, cancellation of services, informing about prices and business details, delivery, unfair business practices, online sales
Competition

Cartels
Digital economy

Trusted flaggers, out-of-court dispute settlement bodies and vetted researchers
Caribbean Netherlands

Toezicht op de post- en telecommarkt, tarieven elektriciteit, tarieven drinkwater
Accessibility

Accessibility of e-commerce services and electronic communications services

Latest news

ACM clears acquisition of streaming service Viaplay Nederland by rival streaming service Videoland

Publication News 20-10-2026

ACM has cleared the acquisition of Viaplay Nederland by Videoland, part of DPG Media. On the basis of its investigation, ACM does not expect the acquisition to have any negative consequences for viewers, the procurement of sports broadcasting rights, and the sale of advertising space.
Blog Martijn Snoep: People are talking about us rather than to us

Publication Blog 16-10-2026

Businesses are talking about ACM rather than to ACM, as a result of which initiatives that are potentially in the public interest get scrapped sometimes. There is usually a great deal of latitude, if the initiative benefits society, such as sustainability or digital autonomy. Businesses often have...
ACM’s Monitor on the consumer energy market: More and more households start to feel the effects of the higher energy prices, as heat tariffs in 2027 will go up, too

Publication News 16-10-2026

Since the maximum tariffs for heat (or district heating) have been linked to the natural-gas price, the heat tariffs will go up significantly on 1 January 2027.
ACM: investments and additional policies needed for increased flexibility in the electricity system

Publication News 15-10-2026

New investments and additional policies are needed in order to ensure that sufficient flexibility is available in the electricity system over the next ten years.

More news

Send us your tip-off

Is a firm not playing by the rules? Are, for example, your competitors concluding agreements regarding prices or customers? If so, please let us know. You can do this anonymously as well. Your tip-off can help us track down violations.

Tip off

About ACM

The Netherlands Authority for Consumers and Markets is an independent regulator. We are committed to ensuring that markets work well for people and businesses.
2026 ACM Agenda

The topics that ACM focuses on in 2026.