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ACM Telecom Monitor for Q1 2024: increase in fiber-optic and mobile-data consumption continues
In the first quarter of 2024, around 250,000 new fiber-optic connections were completed in the Netherlands. Additionally, the number of households with fiber-optic plans went up (+3.5%), as did mobile-data consumption (+1.7%) as well as the number of … -
Commitments made by Ticketmaster: consumers have a choice in resale platforms again
Consumers who wish to resell their mobile Ticketmaster tickets outside of Ticketmaster’s platform will continue to be able to do so. Ticketmaster has made this commitment following an investigation of the Netherlands Authority for Consumers and Markets … -
EU consumer authorities compel Vinted to be clearer about prices and conditions
European consumer authorities have come to an agreement with online marketplace Vinted that, going forward, it will inform consumers more clearly about prices and conditions. Among other improvements, the platform will present the total price of each … -
ACM has fined online stores for using fake discounts
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines totaling 621,000 euros on five online stores for using fake discounts. The online stores offered multiple products with discounts on misleading ‘was-prices’. As a result, … -
ACM study: one in ten consumers switches energy contracts following telemarketing calls or door-to-door sales
The Monitor on the consumer experience of the Netherlands Authority for Consumers and Markets (ACM) has revealed that one in ten consumers that switched to a different energy contract last year did so following an offer (usually unsolicited) made over the … -
Choosing a health-insurance plan is still difficult for consumers
A joint study by the Dutch Healthcare Authority (NZa) and the Netherlands Authority for Consumers and Markets (ACM) into the health-insurance market has revealed that the number of health-insurance plans that hardly differ from each other (or not at all) … -
Owner of www.destapnaarhuren.nl takes website offline following ACM action
The Netherlands Authority for Consumers and Markets (ACM) has carried out an investigation into the website www.destapnaarhuren.nl. ACM had received reports that the website possibly misled consumers. The owner has taken down the website because of ACM’s … -
ACM clears acquisition of St. Jans Gasthuis Weert hospital by academic hospital Maastricht UMC+
The Netherlands Authority for Consumers and Markets (ACM) has cleared the acquisition of St. Jans Gasthuis Weert hospital (SJG Weert) by academic hospital Maastricht UMC+ (MUMC+). ACM’s investigation has revealed that patients in the southern province of … -
ACM: savings rates lag behind due to too little competition
Lack of competition between banks is a major cause of the low savings rates for consumers. This is one of the conclusions of a study conducted by the Netherlands Authority for Consumers and Markets (ACM) into the functioning of the Dutch savings market. … -
ACM: Transmission tariffs for natural gas to go up again after incidental decrease in 2024
The Netherlands Authority for Consumers and Markets (ACM) has taken a decision about the previous proposal of Dutch transmission system operator for natural gas Gasunie Transport Services B.V. (GTS) regarding the transmission tariffs for natural gas. In …