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Energy supplier Qwint to cease operations but guarantees proper billing process and payment of outstanding credit balances
Qwint B.V. is a small energy supplier with approximately 700 customers. It plans to leave the market on April 1, 2024, and has therefore not accepted any new customers for some time now. An investigation of the Netherlands Authority for Consumers and … -
Conclusion of preliminary study: energy suppliers incur extra costs for customers with solar panels, ACM to launch a follow-up study
Households with solar panels generate higher costs for suppliers than do households without solar panels. This has been revealed by an exploratory study of the Netherlands Authority for Consumers and Markets (ACM). ACM has carried out this study because … -
Cateautje Hijmans van den Bergh, Member of the Board, announces decision to leave ACM
Today, Cateautje Hijmans van den Bergh, Member of the Board of the Netherlands Authority for Consumers and Markets (ACM), has announced she has decided to leave ACM. Ms. Hijmans van den Bergh will leave office on September 1, 2024. Ms. Hijmans van den … -
Fine for cartel by building contractors involving the tender process for a school outdoor area
Two building contractors, Den Ouden and Bloem Infra, secretly exchanged the bid for the construction of the outdoor area of a school in the southern Dutch city of Roermond. As a result of their arrangement, the school in question, Yuverta, received fewer … -
Tinder to inform consumers about price personalization following an intervention by European consumer authorities
Starting mid-April, dating app Tinder will inform consumers when it uses personalized discounts. Tinder has agreed to this commitment following discussions with the European consumer authorities in the Consumer Protection Cooperation Network (CPC). This … -
ACM and RDI: manufacturers and sellers need to do more for keeping smart devices running and secure
The Netherlands Authority for Consumers and Markets (ACM) and the Dutch Authority for Digital Infrastructure (RDI) have jointly had a study carried out into the functioning and security of smart devices. The most important finding is that the information … -
Multiple interventions by ACM because of disruptions to individual health care contracting processes
In the recent contracting period between health care providers and health insurers, the Netherlands Authority for Consumers and Markets (ACM) intervened several times, including twice with trade associations for health care providers, and also once with … -
ACM warns market participants regarding possible manipulation on wholesale energy market
In recent months, the Netherlands Authority for Consumers and Markets (ACM) has received indications regarding energy traders that may have been guilty of artificially raising prices on wholesale markets through ‘spoofing’. Following a warning issued by … -
Consultation of draft market analysis decision regarding fixed and mobile call termination
The Netherlands Authority for Consumers and Markets (ACM) has analyzed the call termination market (call termination is the facilitation of the establishment of a phone connection). In this draft decision, ACM has established that part of the existing … -
Zalando to remove misleading sustainability claims following intervention of European authorities
The European consumer authorities have confronted German online store Zalando with its use of misleading sustainability claims. For example, Zalando used the term ‘sustainability’ as well as visual claims, such as leaves to indicate the sustainability …