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ACM enforces new rules for directory assistance services, withdraws phone numbers that were used incorrectly
Since the stricter rules for directory assistance services went into effect, the Netherlands Authority for Consumers and Markets (ACM) has withdrawn 163 phone numbers from the 0906 series. Over the next couple of weeks, ACM will withdraw approximately 250 … -
ACM publishes guidelines regarding the rules for online platforms and online search engines
The Netherlands Authority for Consumers and Markets (ACM) has published guidelines in which ACM explains how it will interpret the rules laid down in the Platform-to-Business Regulation. These rules apply to online platforms and online search engines. … -
ACM Telecom Monitor for Q4 2022: landline calls and texting significantly decreased
Over the past four years, the number of text messages sent from mobile phones in the Netherlands has dropped from 3.3 billion in 2019 to 2.3 billion in 2022. The number of voice minutes over fixed telephony has decreased to 6.3 billion in 2022. These … -
SDT members to expand their collaboration regarding digital regulation
The Digital Regulation Cooperation Platform (SDT) will create two additional so-called Chambers for the coordination of its oversight over digital platforms and artificial intelligence. Other regulators will also be involved in these Offices. The SDT was … -
ACM: further assessment is needed in areas with high-speed broadband over cable only
The Netherlands Authority for Consumer and Markets (ACM) will assess whether measures are needed to promote competition in areas where people are only able to take out high-speed broadband plans (at least 200 Megabits per second) over the cable network. … -
ACM’s activities in 2023
In 2023, ACM will focus on the following areas: The energy transition: accelerating the transition to sustainable energy for everyone The digital economy: promoting an open and fair digital economy Making the economy more sustainable: moving towards a … -
ACM Telecom Monitor: more plans over fiber-optic than over copper
In the third quarter of 2022, the number of Dutch households with fiber-optic connections went up by 290,000 to over 5.3 million. A total of 2.39 million plans use such fiber-optic connections. That is 11,000 more than in the previous quarter, which means … -
ACM accepts T-Mobile’s commitment: zero-rating service to stop from 31 March 2023
The Netherlands Authority for Consumers and Markets (ACM) has accepted the commitment made by telecom operator T-Mobile to stop offering its ‘Data-free Music’ service (in Dutch: Datavrije Muziek) for mobile plans no later than March 31, 2023. With this … -
With stricter rules for directory assistance services coming into force, ACM will take stricter action against violations
The Netherlands Authority for Consumers and Markets (ACM) will take stricter action against violations of the rules for paid directory assistance services. On December 16, 2022, stricter rules for these services will come into effect. ACM has sent market … -
Method for calculating the outcome of ACM
For more than 10 years ACM has assessed each year what its work delivers for consumers and customers: the outcome. The ACM outcome is defined as “the in a simple manner calculated expected effects of ACM's actions on consumer welfare in the short term”. …