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ACM’s guidelines for simplified resolution of cases involving a fine
The Netherlands Authority for Consumers and Markets (ACM) has drawn up ‘Guidelines for simplified resolution of cases involving a fine’. If a company or an individual in a case involving a fine is prepared to acknowledge the violation, and to accept a … -
Simplified resolution can avoid protracted legal proceedings
The Netherlands Authority for Consumers and Markets (ACM) has drawn up ‘Guidelines for simplified resolution of cases involving a fine’. If a company or an individual in a case involving a fine is prepared to acknowledge the violation, and to accept a … -
PostNL delivered letters on time in 2017
In 2017, Dutch postal operator PostNL met the statutory requirement of delivering at least 95 percent of letters on the next delivery day: 95.4 percent of regular letter-size mail and 97.1 percent of funeral cards and medical post were delivered on time. … -
European rules provide more insight into parcel delivery rates
The European Commission wants to make it easier for consumers to purchase products online in other European countries. In that context, knowing the rates for cross-border parcel delivery will help consumers make the right choice. That is why the … -
ACM approves rates for basic set of postal services
The Netherlands Authority for Consumers and Markets (ACM) has approved Dutch postal operator PostNL's proposal for the rates of the basic set of postal services. PostNL will increase stamp prices from EUR 0.83 to 0.87. The lowest rate for metered mail … -
ACM to prepare new market analysis for 24-hour business mail
On September 3, 2018, the Dutch Trade and Industry Appeals Tribunal (CBb) ruled on the appeals filed by Dutch postal operators PostNL, Sandd, Van Straaten post and Intrapost. The appeals were filed against the market analysis decision of the Netherlands … -
The growth on the parcel delivery market more than offsets decrease on the postal market
More parcels and fewer letters and cards were sent in 2017 compared with 2016. Taken together however, these markets did grow: over EUR 3.2 billion was made from the delivery of parcels and letter-size mail. A total of 420 million parcels were … -
PostNL gets 14.2 percent additional headroom to increase the tariffs for 2019 of the basic set of postal services
Dutch postal operator PostNL is allowed to raise the tariffs of the basic set of postal services for 2019. This set is also called the universal service obligation (USO). The additional headroom is 14.2 percent. This has been determined by the Netherlands … -
ACM launches consultation of tariffs that PostNL can charge postal operators
Dutch postal operator PostNL must grant access to its sorting and delivery network to other postal operators that deliver 24-hour business mail. In the draft version of the tariff decision on 24-hour business mail, the Netherlands Authority for Consumers … -
More opportunities and options for consumers in 2017
The Netherlands Authority for Consumers and Markets (ACM) in 2017 booked great results for consumers, governments, and businesses alike. In all, ACM saved Dutch society around EUR 1 billion in 2017. It did so by using a broad range of instruments. Both …