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Consumer survey into telecom market 2021: information about prices and conditions is easier to understand
The annual consumer survey into the telecom market, which the Netherlands Authority for Consumers and Markets (ACM) commissions each year, has revealed that consumers find information about mobile plans easier to understand than they did in previous … -
ACM: Parcel delivery market grows even faster as a result of the pandemic
The ongoing COVID-19 pandemic has had a visible effect on the postal and parcel market. The volume of parcels that were sent increased by 35% in 2020. The volume of letterbox-sized mail, too, increased by 8%, whereas in previous years, that volume … -
ACM study into compliance culture at businesses in regulated markets
The Netherlands Authority for Consumers and Markets (ACM) has conducted a behavioral study into the compliance programs and compliance cultures in four regulated businesses. In that study, we did not only examine whether everything was all right ‘on … -
ACM approves tariffs for basic set of postal services
The Netherlands Authority for Consumers and Markets (ACM) has approved Dutch postal operator PostNL’s proposal for the tariffs of the basic set of postal services for 2021. PostNL will increase stamp prices from EUR 0.91 to 0.96. That price falls within … -
ACM: parcel delivery market continues to grow, while postal market continues to shrink
In 2019, the total volume of parcels that were sent increased by 12.83%. The growth trend in this market thus continues. The volume of letterbox-sized mail sent by consumers and businesses decreased in 2019, as in previous years. The growth in the volume … -
Highest administrative-law court rules in the case involving postal operator PostNL and a former Section of the Dutch Postal Act
Today, the Dutch Trade and Industry Appeals Tribunal (CBb), which is the highest administrative-law court in the Netherlands, handed down its ruling in the appeal proceedings in the case about Dutch postal operator PostNL charging rival postal operators … -
ACM: parcel delivery market is doing fine, but there is room for improvement
The market for home delivery of parcels is growing. Consumers usually receive their parcels at home, but an expansion of alternative delivery options such as service points or parcel lockers is desirable. These are some of the conclusions of a market … -
ACM suspends enforcement proceedings against Dutch postal operator PostNL
The Netherlands Authority for Consumers and Markets (ACM) has decided to suspend its enforcement proceedings against Dutch postal operator PostNL, which had been initiated following a request for enforcement filed by postal operator Sandd. In its … -
ACM: temporary surcharge on intercontinental parcel tariffs of postal operator PostNL falls within statutory rules
Dutch postal operator PostNL will temporarily add a surcharge to the tariffs for parcels that are shipped by air from the Netherlands to destinations outside Europe. PostNL has informed the Netherlands Authority for Consumers and Markets (ACM) of its … -
In 2018, PostNL delivered approximately 95% of the letters on time
Dutch postal operator PostNL is statutorily required to deliver at least 95% of regular letter-size mail and postcards on the next delivery day. Based on a sample, the Netherlands Authority for Consumers and Markets (ACM) estimates that, in 2018, PostNL …