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2023 ACM Postal and Parcel Markets Scan: Turnover of the broader postal and parcel market goes up, consumers pay more yet experience less quality
In 2023, the Dutch again sent more parcels than in the previous year. As a result, total turnover of the broader postal and parcel market went up. Both the volume as well as the turnover of the parcel market increased last year, and saw increases of 1.9 … -
ACM’s annual plan 2024
In its annual plan, the Netherlands Authority for Consumers and Markets (ACM) gives an overview of its strategic objectives and plans for 2024. In its annual plan, ACM explains how it interprets its mission: ensuring that markets work well for all people … -
Distribution of the ACM Newsletter
Last week, ACM experienced technical problems with the distribution of its newsletter. As a result, subscribers did not receive any newsletters. The problems have now been resolved. Have you subscribed to our newsletter? If so, you will today receive the … -
ACM’s Postal and Parcel Markets Scan: 43 million fewer parcels sent in 2022
In 2022, consumers and businesses sent 43 million fewer parcels than in 2021. Over the past few years, the number of parcels had gone up. As a result of the measures taken in the retail sector because of the COVID-19 pandemic, the number of parcels went … -
ACM recommends improving the protection of consumers and business customers in new Postal Act
In a letter to the Dutch Ministry of Economic Affairs and Climate Policy (EZK), the Netherlands Authority for Consumers and Markets (ACM) expressed its concerns about the bill containing amendments to the Dutch Postal Act. In the letter, ACM recommends … -
ACM: turnover from letterbox-sized mail in 2021 increased for the first time in years
In 2021, the turnover in the market for letterbox-sized mail increased again for the first time in years. The number of sent letters was 2 billion, which was 0.9 percent lower than in 2020. However, as a result of higher prices and a large volume of … -
ACM: staying extra alert to businesses taking advantage of current market conditions
The effects of the Russian invasion of Ukraine, among other current events, have been felt by economies across the globe. Markets that the Netherlands Authority for Consumers and Markets (ACM) oversees have thus been affected, too. The high prices for … -
ACM fines postal operator PostNL 2 million euros for failing to meet on-time mail-delivery requirement in 2019
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 2 million euros on Dutch postal operator PostNL for failing to meet the quality requirement for on-time mail delivery in 2019. In that year, PostNL delivered 94.34 percent of … -
ACM: failure to deliver mail on time in 2020 caused by force majeure as a result of COVID-19 pandemic
In 2020, Dutch postal operator PostNL did not meet the statutory standard for on-time mail delivery. At least 95 percent of letterbox-sized mail that is subject to the five-day delivery requirement must be delivered on time, but, in part because of the … -
ACM: Conditions attached to newspaper delivery no longer necessary
On August 30, 2021, the Netherlands Authority for Consumers and Markets (ACM) decided to grant the request submitted by DPG Media to lift the conditions regarding the distribution of newspapers. These conditions were attached to the 2015 clearance of the …