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ACM study: one in ten consumers switches energy contracts following telemarketing calls or door-to-door sales
The Monitor on the consumer experience of the Netherlands Authority for Consumers and Markets (ACM) has revealed that one in ten consumers that switched to a different energy contract last year did so following an offer (usually unsolicited) made over the … -
ACM: Transmission tariffs for natural gas to go up again after incidental decrease in 2024
The Netherlands Authority for Consumers and Markets (ACM) has taken a decision about the previous proposal of Dutch transmission system operator for natural gas Gasunie Transport Services B.V. (GTS) regarding the transmission tariffs for natural gas. In … -
ACM study: four energy suppliers’ feed-in costs for solar-panels owners not prohibited
On the basis of existing regulations, energy suppliers are free to set their own rates so long as these are not unreasonable, taking into consideration the underlying costs. Households with solar panels generate higher costs for energy suppliers than do … -
Stricter rules for wholesale electricity and natural-gas markets to come into force
The European rules regarding integrity and transparency on wholesale electricity and natural-gas markets will be tightened as of May 7, 2024. This follows from amendments made to the European REMIT regulation (Regulation on wholesale Energy Market … -
ACM approves hydrogen pilot project for newly-built and existing homes in northern Dutch city
The Netherlands Authority for Consumers and Markets (ACM) has approved distribution system operator (DSO) RENDO’s hydrogen pilot project in the northern Dutch city of Hoogeveen. It is the first pilot project where hydrogen will be used for the heating of … -
ACM: Customers of energy supplier HEM can switch suppliers at no costs or opt for lower rates
Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) will retroactively lower its rates for everyone that took out fixed contracts with HEM in 2023 or through April 29, 2024. All of these consumers and other … -
ACM: flexible utilization opens up more possibilities on congested grid, projects with social functions prioritized
Today, the Netherlands Authority for Consumers and Markets (ACM) presents a comprehensive package of measures aimed at reducing the problem of grid congestion. These measures are meant to make it more appealing to utilize the grid in a flexible manner. … -
System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: fair competition is no guarantee for affordable energy for everyone
The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with the rules and regulations on the energy market among businesses. The energy market is a free market where supply and demand determine prices. For its energy supply, the …