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ACM will focus on energy, the digital economy and sustainability in 2023
In 2023, the Netherlands Authority for Consumers and Markets (ACM) will focus in particular on the energy market. That means stricter regulation of energy companies. ACM will also publish more market data to make the energy market more transparent. In … -
Unfamiliar with an online store? Check reviews before you buy
Many consumers make online purchases without checking the trustworthiness of online stores first, whereas purchases from unfamiliar online stores in particular may carry risks. This warning is issued by the Netherlands Authority for Consumers and Markets … -
ACM: stricter EU rules for the protection of online consumers
The legal framework for the protection of online consumers must be improved. That is the key message of the Netherlands Authority for Consumers and Markets (ACM) in its response to the announced evaluation of the European consumer protection rules by the … -
ACM publishes update to the rules regarding online deception
Businesses are getting better and better at influencing consumers online in a targeted manner in their decision-making processes and purchase decisions. They do so, for example, by using personal data regarding specific preferences and behavior. … -
Shopify to take down fraudulent online stores from its platform
Online-store platform Shopify will take down online stores that violate consumer protection rules. Shopify will do so when European consumer authorities (including the Netherlands Authority for Consumers and Markets, ACM) report violations committed by … -
ACM publishes draft guidelines regarding the rules for online platforms and search engines
The Netherlands Authority for Consumers and Markets (ACM) has published draft guidelines in which ACM explains how it interprets the transparency rules of the Platform-to-Business Regulation. The draft guidelines explain what information providers of … -
From now on, Wonderbox provides clearer information about its gift-card partners following ACM action
From now on, Wonderbox, distributor of various gift cards such as GiftforYou, will inform consumers more clearly about the businesses where its gift cards can be redeemed. This information has been adjusted after the Netherlands Authority for Consumers … -
ACM orders online store Spelcomputerkopen to comply with consumer protection rules
Online store Spelcomputerkopen must give consumers their money back within 14 days if they invoke their right of withdrawal (cooling-off period). And it must become easier for consumers to reach Spelcomputerkopen. These are some of the requirements that … -
ACM: rental websites that only offer a search service must be clear about that
Consumers often do not know that many rental websites only offer a search service, and that these websites do not act as agencies. This has been revealed by a study conducted by the Netherlands Authority for Consumers and Markets (ACM). Such websites must … -
Following ACM action, AliExpress adjusts its conditions in favor of consumers
Online platform AliExpress has adjusted its general terms and conditions following an action of the Netherlands Authority for Consumers and Markets (ACM) in cooperation with the European Commission. The other European regulators that are members of the …