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Car tire prices are clear now thanks to ACM
Thanks to the Netherlands Authority for Consumers and Markets (ACM), car tire dealers now include all unavoidable costs in their advertised prices. These are costs that consumers pay in any event, such as the mandatory recycling fee. Dutch trade … -
ACM position paper for roundtable discussion of the Standing Committee on Finance
The Dutch House of Representatives’ Standing Committee on Finance invited several organizations, including ACM, to take part in the roundtable discussion on cryptocurrencies and Initial Coin Offerings (ICOs), held on January 24, 2018. All participants … -
ACM issues warning against holiday rental firm De Reisplanner
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the business practices of holiday accommodation rental company De Reisplanner. This company contacts consumers over the phone, and offers them the opportunity to rent a … -
No dominant market power among online video streaming platforms
The Netherlands Authority for Consumers and Markets (ACM) has conducted a market study into online video platforms such as YouTube, Facebook, Netflix, and Dumpert. ACM did not find any indications for anticompetitive risks on the online advertising market … -
Report: Taking a closer look at online video platforms
ACM studied the functioning of the market for online video platforms, and to identify any potential risks for competition and consumers. ACM has conducted this market study to gain more insight into the functioning of, the competitors in, and the dynamics … -
ACM calls for increased transparency in online reviews
One of the topics of the 2016-2017 Agenda of the Netherlands Authority for Consumers and Markets (ACM) is ‘Online consumers’. As part of this topic, ACM has carried out a study into online reviews. Online reviews are evaluations made by consumers about … -
Apple and Google no longer promote games as ‘free’
The risk of children making unwanted purchases when playing games has been reduced, thanks to adjustments made to the app stores of Apple (App Store) and Google (Google Play). This has been the result of actions taken by the Netherlands Authority for … -
ACM issues warning against online store Combiwebshop
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the business activities of online store Combiwebshop based in the Dutch town of Woudenberg. Following dozens of indications that ACM had received through its consumer … -
Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
ACM issues warning about travel website eDreams
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning about Spanish travel company eDreams. On its website, eDreams offers Dutch consumers cheap airline tickets to various international destinations, but it does not include all …