Search publications
160 results found
-
Commitments made by Ticketmaster: consumers have a choice in resale platforms again
Consumers who wish to resell their mobile Ticketmaster tickets outside of Ticketmaster’s platform will continue to be able to do so. Ticketmaster has made this commitment following an investigation of the Netherlands Authority for Consumers and Markets … -
EU consumer authorities compel Vinted to be clearer about prices and conditions
European consumer authorities have come to an agreement with online marketplace Vinted that, going forward, it will inform consumers more clearly about prices and conditions. Among other improvements, the platform will present the total price of each … -
ACM has fined online stores for using fake discounts
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines totaling 621,000 euros on five online stores for using fake discounts. The online stores offered multiple products with discounts on misleading ‘was-prices’. As a result, … -
Owner of www.destapnaarhuren.nl takes website offline following ACM action
The Netherlands Authority for Consumers and Markets (ACM) has carried out an investigation into the website www.destapnaarhuren.nl. ACM had received reports that the website possibly misled consumers. The owner has taken down the website because of ACM’s … -
ACM and European consumer authorities: airlines must stop greenwashing
The European consumer authorities are calling on 20 European airlines to adjust their misleading sustainability claims. The airlines must, within 30 days, stop misleading their customers by using false sustainability claims. This joint action was launched … -
ACM: online store for boxer shorts On that ass must be clearer about its subscriptions
The Netherlands Authority for Consumers and Markets (ACM) has ordered online store On that ass to state clearly on its website that, when ordering, consumers take out subscriptions. The online store www.onthatass.com sells boxer shorts. Consumers were … -
Booking.com takes ‘Travel Sustainable’ program offline following ACM action
Following conversations with the Netherlands Authority for Consumers and Markets (ACM), travel website Booking.com has decided to take the so-called Travel Sustainable program offline as of 25 March. In this program, affiliated accommodations receive … -
ACM has multiple sites of online store TI-84shop taken down
This week, the Netherlands Authority for Consumers and Markets (ACM) had multiple sites of online store TI-84shop taken down. TI-84shop sold various consumer electronics such as game consoles. Consumers had filed many complaints with ACM’s consumer … -
Tinder to inform consumers about price personalization following an intervention by European consumer authorities
Starting mid-April, dating app Tinder will inform consumers when it uses personalized discounts. Tinder has agreed to this commitment following discussions with the European consumer authorities in the Consumer Protection Cooperation Network (CPC). This … -
ACM and RDI: manufacturers and sellers need to do more for keeping smart devices running and secure
The Netherlands Authority for Consumers and Markets (ACM) and the Dutch Authority for Digital Infrastructure (RDI) have jointly had a study carried out into the functioning and security of smart devices. The most important finding is that the information …