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ACM emphasizes importance of consumer protection in the process of phasing out natural gas in districts
In the Climate Agreement, it has been agreed that, by 2030, 1.5 million existing homes will have to be made more sustainable, and that these can no longer be connected to the natural-gas network. The Netherlands Authority for Consumers and Markets (ACM) … -
ACM makes sure that heat suppliers send transparent bills
The Netherlands Authority for Consumers and Markets (ACM) has ordered seven heat suppliers to send their customers transparent bills, going forward. This order came after an investigation carried out by ACM that revealed that the heat bills of these … -
ACM has a technical study carried out into thermal-energy storage systems
The Netherlands Authority for Consumers and Markets (ACM) will have a study carried out into technical problems with thermal-energy storage systems (TES systems). With this study, ACM wants to gain more insight into the technical causes of problems with … -
ACM offers network companies clarity concerning alternative energy carriers
In the future, hydrogen and other alternative energy carriers such as biogas, heat, and cold, will play a more important role in the supply of energy. Collaborations between market participants and network companies can be important to the further … -
ACM: system operators must use congestion management more often
In order to utilize the existing grids better, system operators will be able to use congestion management more often. That is why the Netherlands Authority for Consumers and Markets (ACM) wishes to lay down in the Dutch Grid Code more clearly how, when, … -
ACM draws attention to problems with older thermal-energy storage systems
In a letter to the Dutch Ministry of Economic Affairs and Climate Policy (EZK), the Netherlands Authority for Consumers and Markets (ACM) draws attention to the problems of residents that are connected to older thermal-energy storage systems (TES … -
ACM: Transparency of heat bills still comes up short
Consumers that are connected to a heat network for their tap water and space heating must be given clear and transparent information from their heat suppliers about the costs of their heat consumption. The Netherlands Authority for Consumers and Markets … -
ACM gives outlines of possible systems for the future Dutch district-heating market
In the future, district-heating networks will be used more and more often for heating homes and tap water. For the realization of the ambitions in the national climate agreement, approximately 750,000 households need to switch from gas-fired installations … -
ACM has held conversations with consumers about their problems with heat suppliers
Following an episode of the Dutch consumer program Radar, aired on February 6, 2021, the Netherlands Authority for Consumers and Markets (ACM) has held conversations with residents who, in that episode, had complained about their heat suppliers. The … -
ACM will sit down with residents following complaints about the supply of heat
The Netherlands Authority for Consumers and Markets (ACM) is charged with enforcement of compliance with the Dutch Heat Act. In that context, ACM will enter into a dialog with households in Transvaalbuurt (a district in The Hague) and in the southern …