Search publications
50 results found
-
ACM commissioned a study into technical problems in TES systems
Of the approximately 230 thermal-energy storage systems (TES systems) that provide heat to approximately 21,000 households in the Netherlands for their drinking water and heating needs, 200 of them work without any problems (or hardly any problems). This … -
ACM: Econic must stick to maximum tariffs for cold district heating, and must be clearer about dispute settlement options
Heat supplier Econic charged too high tariffs for the supply of cold (cold district heating) to customers that took out supply contracts after January 1, 2020. On that day, maximum tariffs for cold district heating went into effect, and Econic has … -
ACM: Vestia must ensure the proper functioning of the heat network in Duindorp
Dutch housing corporation Vestia and its affiliated heat supplier Vestia Energie must ensure that the heat network of nearly 800 homes in Duindorp, a district in the Dutch city of The Hague, functions properly. This has been the decision of the … -
ACM launches consultation of policy rule regarding the return assessment for heat
The Netherlands Authority for Consumers and Markets (ACM) has invited heat suppliers and user organizations to submit their opinions about the policy rule regarding the return assessment for heat (in Dutch: beleidsregel voor de rendementstoets warmte). … -
ACM: suppliers must be clear about the effects of the VAT reduction on energy
The Netherlands Authority for Consumers and Markets (ACM) has reminded energy suppliers that they must inform buyers in a proper, clear, and transparent manner about how they pass on to consumers the temporary VAT reduction on natural gas, electricity, … -
Energy Monitor 2022: 50% of Dutch consumers have variable-rate energy contracts
One in two people in the Netherlands have variable-rate energy contracts. This means that their energy suppliers can change the rates for natural gas and electricity twice a year or more often, if market circumstances so require. These consumers thus feel … -
Heat suppliers remain, on average, 18% below the maximum tariffs, while abuse does not seem likely
Heat suppliers did increase their tariffs for 2022 considerably, but they did remain, on average, 18% below the maximum variable tariff. This has been revealed by a preliminary analysis carried out by the Netherlands Authority of Consumers and Markets … -
ACM warns heat suppliers not to increase tariffs unnecessarily
Dutch heat suppliers cannot use the increase in the statutory maximum tariffs for heat for boosting their profits. The Netherlands Authority for Consumers and Markets (ACM) has issued this warning to heat suppliers in conjunction with the publication of … -
ACM takes action against heat suppliers that failed to publish their records of disruptions properly or failed to do so at all
The Netherlands Authority for Consumers and Markets (ACM) has imposed orders subject to periodic penalty payments on two heat suppliers for having failed to publish their annual records of disruptions. Heat suppliers are required to publish information … -
Average returns of heat suppliers decreased in 2019 and 2020
Over the past few years, the average financial returns of licensed heat suppliers have declined. This has been revealed by the Financial-returns Monitor over 2019 and 2020, which has been published by the Netherlands Authority for Consumers and Markets …