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Promotions must be genuine promotions
In the run-up to this year’s holiday season in the Netherlands (consisting of December 5 and Christmas), the Netherlands Authority for Consumers and Markets (ACM) reminded several major toy store chains of the rules regarding price promotions. These … -
Five online stores fined for violating order-cancellation rules
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines on five online fashion stores. These stores failed to inform consumers correctly on their websites about the rules regarding order cancellations (right of withdrawal). As a … -
ACM calls on consumers to protect their online privacy
Consumers say it is important that their privacy is also respected online. In practice however, they often appear to do little to protect their personal information such as their browsing behavior or phone contacts. Over the past few months, the … -
ACM fines online stores for violation of rules on refunds
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 500,000 on online-store owner T.O.M. bv and its two directors for violating the rules on refunds when cancelling orders. T.O.M. bv sells bikes, athletic wear and athletic … -
Online shopping fuels the enormous growth of parcel deliveries
Many Dutch consumers love to shop online. As a result, the number of parcel deliveries has grown tremendously over the past few years. In 2015, parcel delivery companies shipped 208 million parcels in the Netherlands, which is an increase of 11.3 percent … -
Lower payment fees for online purchases after ACM intervention
The Netherlands Authority for Consumers and Markets (ACM) has tackled several businesses, including the largest meal-delivery service providers and airline ticket providers in the Netherlands, about their payment fees. They charged consumers too high fees … -
Proliferation of certification labels hurts their credibility
Consumers are losing confidence in certification labels because of the proliferation of such labels and because of the lack of certainty over what such labels actually mean. As a result thereof, the credibility of all certification labels has come under … -
ACM issues warning against online store RoyalOutlet.nl
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the commercial practices of online store RoyalOutlet.nl based in the Dutch town of Barendrecht. On its website, Royal Outlet sells high-end clothing and shoes at huge … -
Mind how you pay for your online purchases
The Netherlands Authority for Consumers and Markets (ACM) advises consumers to make a conscious decision about how they pay for their online purchases. Depending on their payment method, consumers might be able to avoid losing their money if their … -
ACM: reminding online fashion stores of refund rules has produced a positive result
Hundreds of online fashion stores have adjusted the information on their websites regarding refunds in case of cancellation in response to actions taken by the Netherlands Authority for Consumers and Markets (ACM). Following an investigation of its own, …