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Opening remarks Cateautje Hijmans van den Bergh to the ACM conference on fair design in e-commerce
Good afternoon, I’m delighted to welcome you all to this seminar on fair design in e-commerce: welcome to you who came to our offices and to you attending online from many different places around the world. It is uplifting to see so many people from … -
Fair Design in E-Commerce, materials of the ACM-seminar
To celebrate its 10 year anniversary and to highlight its updated Guidelines on the Protection of Online Consumers, the Authority for Consumers and Markets (ACM) organised a seminar on Fair Design in E-commerce on 5 April 2023. The hybrid event was … -
ACM publishes guidelines regarding the rules for online platforms and online search engines
The Netherlands Authority for Consumers and Markets (ACM) has published guidelines in which ACM explains how it will interpret the rules laid down in the Platform-to-Business Regulation. These rules apply to online platforms and online search engines. … -
Google to provide consumers with better information after joint action by European regulators
Google will, from now on, inform consumers better and more comprehensively about their purchases via Google Store, Google Play Store, Google Hotels or Google Flights. Google will do so following a joint action by European regulators, led by the … -
ACM’s activities in 2023
In 2023, ACM will focus on the following areas: The energy transition: accelerating the transition to sustainable energy for everyone The digital economy: promoting an open and fair digital economy Making the economy more sustainable: moving towards a … -
ACM fines online store TrendX for having misled consumers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 100,000 euros on online store TrendX for having misled consumers in the sale of various consumer products. The online store posted positive reviews that were fake, and it hid … -
ACM imposes fine on TrendX for unfair commercial practices
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on TrendX for having misled consumers about its delivery times, and about the online reviews on its websites www.trendx.nl and www.klooo.nl. On these websites, TrendX did not … -
Unfamiliar with an online store? Check reviews before you buy
Many consumers make online purchases without checking the trustworthiness of online stores first, whereas purchases from unfamiliar online stores in particular may carry risks. This warning is issued by the Netherlands Authority for Consumers and Markets … -
ACM forces online store Kjekk to cooperate with investigation
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on the owner of online store Kjekk because the owner refuses to cooperate with the investigation launched by ACM following reports filed by … -
ACM orders Privilege to adjust its conditions, and to make early cancellations possible
Privilege B.V. offers consumers paid subscriptions on its website www.mijnprivileges.nl. Privilege calls its subscriptions ‘memberships’. With these memberships, consumers gain access to online auctions of various products and services. According to the …