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Groupon to give consumers clearer information
Groupon Netherlands has given the Netherlands Consumer Authority (CA) a commitment it will adjust its procedures in order to prevent consumer problems from happening in the future. The commitment was prompted by indications submitted by consumers. It had … -
Netherlands Consumer Authority launches information campaign for online retailers
The Netherlands Consumer Authority (CA) today launched an information campaign, called ‘Are you a good online retailer? Check it here.’ This campaign is aimed at retailers that have an online shop targeting consumers. These retailers are given information … -
Netherlands Consumer Authority: identifying and solving consumers problems more quickly
In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of … -
Consumer Authority will closely monitor untrustworthy webshops
The Consumer Authority will closely monitor untrustworthy webshops. This was announced by the supervisory body during the presentation of the agenda for 2012-2013. The director of the Consumer Authority, Bernadette van Buchem, said: “Consumers are … -
Dutch online mobile-phone shop Mobily.nl promises to correct problems
On February 9, 2012, enforcement officials of the CA (Netherlands Consumer Authority) sat down with the owner of Mobily.nl, an online shop that primarily sells mobile phones. At this meeting, the CA officials raised a number of problems that consumers had … -
Netherlands Consumer Authority issues warning for Mijngsmwinkel.nl and Dutchfone.nl
The Netherlands Consumer Authority (Consumentenautoriteit) states that consumers must receive the mobile phones they paid for. The Netherlands Consumer Authority has received reports that this has not been the case at Mijngsmwinkel.nl and Dutchfone.nl. In … -
Can a webshop be trusted or is it best avoided? ConsuWijzer’s Online ShopScan facility helps consumers to judge trustworthiness of webshops.
In order to assist consumers in judging the trustworthiness of online shops, ConsuWijzer - the government information desk that gives consumers practical advice about their rights - has developed the Online ShopScan facility. By answering a limited number … -
International investigation into the reselling of tickets online pays off
Benelux countries undertook a joint study into the problems surrounding online ticket sales The consumer enforcement authorities of the three Benelux countries (Belgium, the Netherlands and Luxembourg) have established that it is well worth adopting a … -
Consumer Authority takes further action to force websites that re-sell tickets to adapt their practices
The Consumer Authority has once again imposed daily penalties for non-compliance on four companies who re-sell tickets online for concerts and (sporting) events, due to the fact that they have taken insufficient steps to comply with the rules governing … -
Consumer Authority orders websites reselling admission tickets to make changes
The Consumer Authority has imposed an order subject to a penalty (in the event of non-compliance) upon four companies reselling admission tickets to concerts and (sports) events online. The orders were imposed as the companies involved were not adequately …