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Essent fined for disregarding the Do-not-call-me Register
The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch energy company Essent for violating the telemarketing rules. Essent Retail Energie B.V. called large numbers of consumers to make them a commercial offer. Essent failed to remove … -
ACM offers businesses help for adjusting their operations
In mid-June, new European consumer protection rules will come into force that give consumers more rights. These new rules have implications for most businesses in the Netherlands that offer products or services to consumers. Businesses have until mid-June … -
ConsuWijzer offers consumers tips to minimize chances of problems when companies go bankrupt
In the first half of 2013, consumer information portal ConsuWijzer received more questions from consumers about their rights if a company goes bankrupt. ConsuWijzer is operated by the Netherlands Authority for Consumer and Markets (ACM). The most … -
Dutch charity lotteries are fined again for unnecessarily annoying consumers
OPTA has imposed fines on three major charity lotteries in the Netherlands as well as on the holding of Dutch charity lotteries, totaling EUR 200,000 for sending spam emails. Between October 1, 2009 and June 30, 2010, these charity lotteries sent over 78 … -
The Netherlands Consumer Authority fines Hotel Group International for selling method
The Netherlands Consumer Authority (CA) has imposed a fine of EUR 105,000 on Hotel Group International (HGI) and on its owner for the way it sold its HotelGroup Passport product. Consumers were contacted by phone and were told they had won a prize or had … -
Netherlands Consumer Authority: identifying and solving consumers problems more quickly
In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of … -
ConsuWijzer: unsolicited phone calls and unwanted automatic renewal of subscriptions top list of consumer annoyances
In 2011, visitors of Dutch consumer information website ConsuWijzer.nl were mostly interested in the new rules on canceling subscriptions and contracts. Unsolicited phone calls topped the list of consumer annoyances. In addition, questions and reports … -
Consumer Authority fines NLEnergie for misleading telephone canvassing
The Consumer Authority has imposed fines totalling EUR 1,020,000 upon the Nederlandse Energie Maatschappij (NLEnergie) for misleading canvassing by telephone. During the period from October 2008 to July 2009 the company contacted a large number of … -
ConsuWijzer: most signals about telephone sales
During the first six months of 2010, the three enforcement authorities behind ConsuWijzer, the Consumer Authority, the Independent Post and Telecommunications Authority and the Netherlands Competition Authority, received around 52,000 enquiries and … -
Priority areas of the Consumer Authority: aggressive canvassing and unfair practices on the internet
Over the coming period, the Consumer Authority will focus in particular on misleading and aggressive canvassing and unfair commercial practices on the internet. The enforcement authority announced this today at the presentation of its Agenda for 2010 and …