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ACM issues warnings against debt collection agencies Lootsma & Partners, Smits & Co and Inter Payment Service
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the practices of debt collection agencies Lootsma & Partners, Deurwaarder Smits & Co and Inter Payment Service. They pressure consumers into paying bills for unjust … -
ACM orders Vakantiegarant to stop misleading consumers immediately
The Netherlands Authority for Consumers and Markets (ACM) orders Vakantiegarant to stop misleading consumers immediately. If Vakantiegarant fails to do so, the company will have to pay a penalty payment of EUR 2,500 per day with a maximum of EUR 125,000. … -
ACM: telemarketing rules are in place for a reason
Telemarketing rules are in place for the protection of consumers against unsolicited phone calls and unwanted purchases. As Dutch consumer information portal ConsuWijzer has seen the number of indications about unsolicited phone calls rise again, the … -
ConsuWijzer mid-year bulletin: unsolicited subscriptions are number one annoyance
Unsolicited telemarketing calls in which you are offered subscriptions that are then nearly impossible to get rid of: this is the current number one annoyance among consumers. This has been revealed by the biannual figures of ConsuWijzer, the consumer … -
Consumers better protected against unwanted long-term contracts
The Netherlands Authority for Consumers and Markets (ACM) has forced eight companies that heavily used telemarketing to adjust their customer-recruitment practices. Six telecom companies have adjusted their customer-recruitment activities. The other two … -
Dutch puzzle book publisher fined for having misled consumers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 200,000 on publisher Calatus B.V., which publishes the Editie Enigma puzzle books among other titles, for having engaged in unfair commercial practices. Calatus provided … -
ACM imposes fine on Dutch company Lecturama for sending unsolicited follow-up shipments
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 745,000 on Dutch hobby and collecting company Lecturama Uitgeverij for unfair commercial practices such as sending unsolicited follow-up shipments (a practice also known … -
ACM fines telecom company Pretium for violation of telemarketing rules
In October 2011, the Netherlands Authority for Consumers and Markets (ACM) imposed a fine on Pretium Telecom B.V. for failing to comply with telemarketing rules properly in 2007 and 2009. That fine concerned several hundreds of thousands of telemarketing … -
Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
New consumer regulations make consumers the champions
On 13 June 2014, new consumer regulations will come into effect that will strengthen the position of consumers. That is why the Netherlands Authority for Consumers & Markets (ACM) today launched a campaign on its consumer portal ConsuWijzer.nl: “Consumers …