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ACM has imposed orders subject to periodic penalty payments on directory assistance providers for misleading practices
The Netherlands Authority for Consumers and Markets (ACM) has imposed orders subject to periodic penalty payments on two directory assistance providers for having misled consumers. Consumers thus called with a directory assistance service, for which they … -
ACM has drawn up guidelines on the prevention of misleading practices with regard to directory assistance services
The Netherlands Authority for Consumers and Markets (ACM) gives directory assistance providers guidelines for preventing misleading practices. These ACM guidelines have been prompted by complaints filed by consumers who had apparently made phone calls … -
ACM to withdraw unused mobile numbers
The Netherlands Authority for Consumers and Markets (ACM) will be contacting telecom operators about their use of 06-numbers (in the Netherlands, mobile phones have 06-numbers). Numbers that are not in use within a year after they were assigned, have to … -
KPN is to adjust its policy regarding unwanted anonymous phone calls
Dutch telecom operator KPN must adjust its policy regarding unwanted or harassing anonymous phone calls. This has been one of the conclusions of the Netherlands Authority for Consumers and Markets (ACM) in a dispute between KPN and rival operator Robin … -
ACM: oversight of use of premium-rate telephone numbers continues to be necessary
Strict oversight of the use of premium-rate numbers continues to be necessary. That is one of the conclusions that the Netherlands Authority for Consumers and Markets (ACM) draws in its Number Issuance Monitor, which ACM published today. Rules governing … -
ACM withdraws premium-rate numbers after abuse
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn 22 premium-rate telephone numbers (0900 series) belonging to a total of 9 different companies. Several of these premium-rate numbers were used for offering expensive directory … -
ACM warns providers of premium-rate telephone numbers
The Netherlands Authority for Consumers and Markets (ACM) has informed providers of premium-rate telephone numbers about tightened rules. One of the reasons for the new rules is the constant flow of questions and complaints about expensive directory … -
ACM withdraws unused mobile-phone numbers
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn over 100,000 unused mobile numbers that had been assigned to telecom provider Globetouch Netherlands. The unused numbers concerned all start with the prefix 06-350. ACM is now able to … -
Consumers who called YouTube vlogger Snapking to be reimbursed
Consumers who called the premium-rate number of Dutch YouTube vlogger Snapking between March 21 and April 14, 2017 will have their call charges reimbursed by their telecom providers. These consumers do not need to do anything themselves. The total call … -
ACM: stricter action against abuse of premium-rate telephone numbers
The Netherlands Authority for Consumers and Markets (ACM) will take stricter action against abuse of premium-rate telephone numbers beginning with 0900, 0906, 0909, and four-digit telephone numbers beginning with 18. These numbers are sometimes misused, …