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ACM study: one in ten consumers switches energy contracts following telemarketing calls or door-to-door sales
The Monitor on the consumer experience of the Netherlands Authority for Consumers and Markets (ACM) has revealed that one in ten consumers that switched to a different energy contract last year did so following an offer (usually unsolicited) made over the … -
ACM: Customers of energy supplier HEM can switch suppliers at no costs or opt for lower rates
Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) will retroactively lower its rates for everyone that took out fixed contracts with HEM in 2023 or through April 29, 2024. All of these consumers and other … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
ACM: fair competition is no guarantee for affordable energy for everyone
The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with the rules and regulations on the energy market among businesses. The energy market is a free market where supply and demand determine prices. For its energy supply, the … -
ACM supports breaking the link between the natural-gas price and heat rates, and argues for additional measures to protect consumers against too high rates
The Netherlands Authority for Consumers and Markets (ACM) is in favor of breaking the mandatory link between the natural-gas price and the maximum heat rate. Maximum rates based on the actual costs of heat suppliers are more logical and can be explained … -
Energy supplier Qwint to cease operations but guarantees proper billing process and payment of outstanding credit balances
Qwint B.V. is a small energy supplier with approximately 700 customers. It plans to leave the market on April 1, 2024, and has therefore not accepted any new customers for some time now. An investigation of the Netherlands Authority for Consumers and … -
Conclusion of preliminary study: energy suppliers incur extra costs for customers with solar panels, ACM to launch a follow-up study
Households with solar panels generate higher costs for suppliers than do households without solar panels. This has been revealed by an exploratory study of the Netherlands Authority for Consumers and Markets (ACM). ACM has carried out this study because … -
ACM: fixed energy contracts are making a comeback
More than half of Dutch households once again have contracts with fixed prices for the delivery of natural gas and electricity. This has been revealed by the Monitor on the consumer energy market of the Netherlands Authority for Consumers and Markets … -
More-affordable transmission agreements for off-peak hours promote more efficient utilization of the grid
The Netherlands Authority for Consumers and Markets (ACM) makes it possible for system operators to offer contracts without firm transmission capacity (in the Netherlands, also referred to as non-firm alternative transmission agreements, alternatively … -
ACM’s Monitor on the consumer energy market: average costs for natural gas and electricity remain the same due to lower supply tariffs
On 1 January 2024, households paid, on average, exactly the same for new energy contracts as they did on 1 December 2023. This has been revealed by the Monitor on the consumer energy market of the Netherlands Authority for Consumers and Markets (ACM). On …