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Policy rules regarding fines and leniency
Fines If violations have been committed, the Netherlands Authority for Consumers and Markets (ACM) may impose fines. The level of a fine must be determined on a case-by-case basis. After taking into account the specific circumstances of a case, ACM is … -
Tele2 must stop incorrect use of mobile phone numbers
The Netherlands Authority for Consumers and Markets has forced Dutch telecom company Tele2 to ensure that it stops using mobile numbers for other purposes than mobile calls. ACM has established that mobile numbers issued to Tele2 are sometimes used for … -
Essent fined for disregarding the Do-not-call-me Register
The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch energy company Essent for violating the telemarketing rules. Essent Retail Energie B.V. called large numbers of consumers to make them a commercial offer. Essent failed to remove … -
KPN charges business customers too high tariffs for mobile calls abroad
The Netherlands Authority for Consumers and Markets (ACM) imposed a fine of EUR 14,000 on Dutch telecom company KPN because it charged a group of business customers too high tariffs when making mobile calls abroad. The European Roaming Regulation has … -
ACM orders KPN to hand over information that has been withheld
On January 31, 2014, the Netherlands Authority for Consumers and Markets (ACM) twice imposed an order subject to periodic penalty payments on Dutch telecom company KPN ordering the company to hand over to ACM information it had asked for. In its answers … -
ACM issues decision on objection regarding the establishment of new GPs
In late-2011, the Netherlands Authority for Consumers and Markets (ACM) imposed a fine on the Dutch National Association of General Practitioners (LHV). Following an objection filed by LHV, ACM has reviewed the case extensively. ACM continues to be of the … -
The Art of Supervision
This Liber Amicorum has been created on the occasion of Pieter Kalbfleisch’s retirement in June 2011 as chairman of the Board of the Netherlands Competition Authority (NMa). The themes of this Liber Amicorum are related to Pieter’s varied interests, both … -
ACM fines KPN for putting competitors in broadband services at a disadvantage
The Netherlands Authority for Consumers and Markets (ACM) has imposed four fines on Dutch telecom company KPN totaling EUR 972,977. KPN put competitors on its fiber optic and copper networks (such as Tele2 and Online) at a disadvantage when it introduced … -
ACM to appeal Court’s ruling against use of wiretap data
The District Court of Rotterdam has prohibited the Netherlands Authority for Consumers and Markets (ACM) in two cases from using data obtained through wiretaps, which ACM had been provided by the Dutch Public Prosecution Service (OM). In the Court’s … -
ACM complaints procedure
The Netherlands Authority for Consumers and Markets (ACM) has a complaints officer. The ACM complaints officer is charged with handling complaints about ACM. If you wish to file a complaint about ACM, please use the form that can be found in the annex of …