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Schiphol’s customers had to be involved better in a recent consultation
Amsterdam airport Schiphol should have consulted airlines more properly in the recent consultation process about the new conditions for bus transportation between certain gates (remote stands) and the terminal building. Schiphol had failed to do so. That … -
Energy supplier Oxxio fined for incorrect registration of customer data
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 1 million on Dutch energy provider Oxxio for the incorrect registration of customer data in a Dutch central registry of energy companies. Having reliable data in this … -
ACM lowers fines on two online stores
The Netherlands Authority for Consumers and Markets (ACM) has lowered the fines on two online stores after the owners had filed an objection against the fining decisions. The fines initially amounted to EUR 50,000 for both online stores. In the objection … -
Submitting reports to ConsuWijzer pays off
ConsuWijzer, the consumer information portal of the Netherlands Authority for Consumers and Markets (ACM), has established that consumers are getting better and better at finding their way to the educational resources, tools, sample letters, and … -
ACM conference Impact Assessment 2016: programme
The Netherlands Authority for Consumers & Markets (ACM) organised a conference on “Impact Assessment of Interventions of Competition and Consumer Authorities”, to pay tribute to the ten-year anniversary of the ACM’s (former NMa’s) Chief Economist Office. … -
ACM conference Impact Assessment 2016: presentation Spinnewijn
The Netherlands Authority for Consumers & Markets (ACM) organised a conference on “Impact Assessment of Interventions of Competition and Consumer Authorities”, to pay tribute to the ten-year anniversary of the ACM’s (former NMa’s) Chief Economist Office. … -
ACM conference Impact Assessment 2016: presentation Motta
The Netherlands Authority for Consumers & Markets (ACM) organised a conference on “Impact Assessment of Interventions of Competition and Consumer Authorities”, to pay tribute to the ten-year anniversary of the ACM’s (former NMa’s) Chief Economist Office. … -
ACM fines seven pawnshops for exceeding the maximum interest rate
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines totaling EUR 437,500 on seven pawnshops belonging to franchise chain Cash Converters. The pawnshops charged consumers an interest rate of 9 percent per month, while they are not … -
Five online stores fined for violating order-cancellation rules
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines on five online fashion stores. These stores failed to inform consumers correctly on their websites about the rules regarding order cancellations (right of withdrawal). As a … -
2015 Protocol on working arrangements between ACM and Ministers
Under Section 2 of the Establishment Act of the Netherlands Authority for Consumers and Markets, the Netherlands Authority for Consumers and Markets (ACM) enforces compliance with a number of laws concerning market oversight, which fall under the …