Search publications
118 results found
-
Four telecom providers fined for having unclear websites
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines on telecom providers KPN, Tele2, T-Mobile and Vodafone for displaying incorrect and incomplete information about their offerings on their websites for consumers. Mobile plans are … -
Procedure on the provision of information by ACM
Under various regulations and laws, the Netherlands Authority for Consumers and Markets (ACM) is authorized to provide information and intelligence to several administrative authorities, agencies, and regulators, insofar such is necessary for the proper … -
Energy provider Energie I&V fined for taking over customers without their consent and supplying them without a license
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 50,000 euros on energy provider Energie I&V. The director of this energy provider was fined 20,000 euros. Energy I&V took over small-scale consumers from energy provider … -
ACM fines three kitchen dealers for having misled consumers at consumer events
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines totaling 1 million on kitchen dealers Keukencentrum Mandemakers, Brugman Keukens, and Keukenconcurrent. The fines were imposed for using misleading practices vis-à-vis consumers … -
System operator Liander fined for connecting Fastned too late to the grid
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 50,000 euros on system operator Liander for having failed to connect a fast-charging station of Fastned to the grid within the statutory period of 18 weeks. Fastned had filed … -
Fines on executives of energy supplier EnergieFlex
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines of 63,000 euros each on two executives of EnergieFlex, which is the business name of Flexenergie BV, which went bankrupt several months ago. EnergieFlex wrongfully charged … -
Energy supplier Robin Energie’s fine has been lowered
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 75,000 euros on energy supplier Robin Energie. ACM had already imposed the fine prior to Robin Energie’s bankruptcy, and had lowered the fine (still outstanding) from 250,000 … -
ACM fines tour operator for lacking insolvency protection
The Netherlands Authority for Consumers and Markets (ACM) has fined tour operator VoetbalOnTour because the company was selling package tours without insolvency protection. As a result, consumers would be at risk of losing their advance payments on their … -
ACM takes action following abuse by directory assistance provider Telinfo
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn two numbers of directory assistance service provider Telinfo after it had discovered abuse of these numbers. Consumers who have been harmed will get a refund. As a standard practice, … -
ACM’s guidelines for simplified resolution of cases involving a fine
The Netherlands Authority for Consumers and Markets (ACM) has drawn up ‘Guidelines for simplified resolution of cases involving a fine’. If a company or an individual in a case involving a fine is prepared to acknowledge the violation, and to accept a …