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Price transparency in travel industry has improved but still not enough
The Netherlands Authority for Consumers and Markets (ACM) has established that transparency about prices in the travel industry has improved. This is the result of the steps that ACM took earlier this year urging the travel industry to increase price … -
Points for attention with regard to price transparency enforcement in the travel sector
In the 2012-2013 agenda of the Netherlands Consumer Authority "Untransparent prices in the travel industry" were identified as priority. It appears that during the booking of airline tickets and other holiday products, such as the renting of holiday homes … -
ACM: advertised prices in travel industry must be clearer
The Netherlands Authority for Consumers and Markets (ACM) today launched a consumer information campaign as well as several special initiatives to increase price transparency in the travel industry. With these efforts, ACM wishes to put an end to unclear … -
The Netherlands Authority for Consumers & Markets: consumers are central
‘Consumers are central in our oversight,’ says Chris Fonteijn, Chairman of the Board of the Netherlands Authority for Consumers & Markets (ACM), at the press conference marking the launch of the new regulator. Mr. Fonteijn continues: ‘This principle … -
Netherlands Consumer Authority fines Ryanair
The Netherlands Consumer Authority (CA) imposes a total fine of EUR 370,000 on Irish airline Ryanair for four violations that were found in its online booking system. Ryanair offered airfares on its website that did not include all foreseeable and … -
Fine on Ryanair for unclear prices
On February 26, 2013, the Netherlands Consumer Authority issued a decision against Irish airline Ryanair. On its website www.ryanair.com/nl, Ryanair offers airline tickets to Dutch consumers. The Consumer Authority has examined the booking process on … -
CA 2012 Annual Report
In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations … -
Netherlands Consumer Authority: identifying and solving consumers problems more quickly
In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of … -
The Netherlands Consumer Authority is to continue to keep a close watch on the travel industry
The Netherlands Consumer Authority (CA) is seeing a considerable amount of abuses in the travel industry. That is why it has named ‘untransparent pricing in the travel industry’ one of the three focus areas in its 2012-2013 Agenda. Everybody in the travel … -
Consumer Authority: more travel providers offering guarantees following campaign
In recent months the Netherlands Consumer Authority has investigated tour operators suspected of offering package holidays without the statutory guarantees. This campaign has caused businesses to modify their behaviour and/or to start to actively inform …