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ACM issues warning against holiday rental firm De Reisplanner
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the business practices of holiday accommodation rental company De Reisplanner. This company contacts consumers over the phone, and offers them the opportunity to rent a … -
ACM instructs drugstore chain to adjust conditions of travel coupon deal
As instructed by the Netherlands Authority for Consumers and Markets (ACM), Dutch drugstore chain Kruidvat adjusted the conditions of the coupon deal for a three-day mystery trip. During the promotional period, consumers can purchase a coupon at Kruidvat, … -
ACM instructs MediaMarkt to adjust its ‘Grand Prix’ holidays
Instructed by the Netherlands Authority for Consumers and Markets (ACM) to do so, consumer electronics retailer MediaMarkt has adjusted the way they sell their so-called Grand Prix holidays. MediaMarkt now makes clear who organizes these holidays, and … -
From now on, D-reizen and CheapTickets.nl are clear about prices
From now on, Dutch tour operators D-reizen and CheapTickets.nl will be clear about the prices for their tours. This means that the prices will include all unavoidable costs. Other unavoidable costs that are variable will be presented at a single glance … -
Monitoring the online hotel-booking sector
The Netherlands Authority for Consumers and Markets (ACM) will study the effects of adjustments made to contracts between hotels and online hotel-booking websites. As part of that study, several hotels in the Netherlands have received surveys from ACM. In … -
ACM fines tour operator Corendon for displaying incorrect prices
June 22, 2017: The District Court of Rotterdam has ruled on appeal in this case. For the complete text of that ruling (in Dutch), please refer to this page. Read the appeal The Netherlands Authority for Consumers and Markets (ACM) has fined Dutch tour … -
ACM has fined World Ticket Center for displaying airfares incorrectly
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on World Ticket Center B.V. (WTC) for displaying its airfares and trip prices on its website incorrectly. WTC failed to include all mandatory costs in the base price of its … -
ACM has fined KLM for incorrectly displaying its airfares
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine on KLM Royal Dutch Airlines for incorrect prices displayed on its website. On its website, KLM displayed airfares that did not include the booking costs. The booking costs were … -
ACM issues warning about travel website eDreams
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning about Spanish travel company eDreams. On its website, eDreams offers Dutch consumers cheap airline tickets to various international destinations, but it does not include all … -
Price transparency in travel industry has improved but still not enough
The Netherlands Authority for Consumers and Markets (ACM) has established that transparency about prices in the travel industry has improved. This is the result of the steps that ACM took earlier this year urging the travel industry to increase price …