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ACM: consumers with travel vouchers cannot be left empty-handed
Consumers that last year received vouchers for cancelled package tours are entitled to full refunds after 12 months, or they should be given the opportunity to book new trips with those vouchers. The Netherlands Authority for Consumers and Markets (ACM) … -
ACM Transport Monitor: passengers in 2019 travelled over 25 billion kilometers on public transport
Today, the Netherlands Authority for Consumers and Markets (ACM) has published its Transport Monitor, which is the successor to the Rail Monitor. With this monitor, ACM provides an overview of public transportation in the Netherlands. The monitor reveals, … -
ACM to keep a close watch on refunds of vouchers and cancellations in the travel industry
The Netherlands Authority for Consumers and Markets (ACM) in 2021 will continue to keep a close watch on how the travel industry handles cancellations and refunds of tour packages in connection with the coronavirus (COVID-19) pandemic. This affects … -
ACM compels providers of pilgrimage packages to take travel guarantee measures
The Netherlands Authority for Consumers and Markets (ACM) has compelled eight tour operators that offer pilgrimage packages to protect consumers against the consequences of possible bankruptcies. These eight operators are: Amlex Travel Alferdoos Reizen … -
ACM: practical implementation of the voucher schemes must be improved
After conducting several checks, the Netherlands Authority for Consumers and Markets (ACM) has established that the practical implementation of the voucher schemes for package tours must be improved. In some cases, consumer rights are at risk. ACM has … -
ACM fines tour operator for lacking insolvency protection
The Netherlands Authority for Consumers and Markets (ACM) has fined tour operator VoetbalOnTour because the company was selling package tours without insolvency protection. As a result, consumers would be at risk of losing their advance payments on their … -
ACM: regulation provides opportunities for the mobility services market
The Netherlands Authority for Consumers and Markets (ACM) sees benefits arising from stronger economic regulation of the market for mobility services. Regulation would help create equal opportunities for providers. This will stimulate the development of … -
ACM conditionally approves ProRail's calculation methods for the infrastructure charge
The Netherlands Authority for Consumers and Markets (ACM) has approved two methods used by Dutch network infrastructure manager ProRail for the calculation of the infrastructure charge that rail undertakings have to pay for using the Dutch rail … -
European consumer authorities demand transparent prices and fair terms and conditions from Airbnb
The joint European consumer authorities want Airbnb to state clearly its prices and to stop using unfair general terms and conditions. The company has until the end of August to indicate how they will make these adjustments. The European consumer … -
Consultation of Schiphol’s cost allocation system for 2019-2021
The Netherlands Authority for Consumers and Markets (ACM) today published the draft decision regarding the cost allocation system of Amsterdam airport Schiphol for the period of 2019-2021. Schiphol uses this system to set the tariffs that it charges …