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Rental agencies are only allowed to offer additional services as optional services
Rental agencies are only allowed to offer their customers additional services if those services are truly optional, and are separate from the rental process itself. This has been explained in guidelines that the Netherlands Authority for Consumers and … -
ACM reviews ‘corona voucher schemes’
Over the last few weeks, the Netherlands Authority for Consumers and Markets (ACM) has reviewed approximately 180 voucher schemes in five different sectors. ACM conducted these reviews following indications submitted to ACM’s consumer information portal, … -
Cultural organizations Museumkaart and CJP adjust their membership conditions
Museumkaart and CJP have adjusted their practices after the Netherlands Authority for Consumers and Markets (ACM) had reprimanded them. These organizations now comply with the rules about membership renewals and cancellations. Both organizations used to … -
ACM issues warnings against debt collection agencies Lootsma & Partners, Smits & Co and Inter Payment Service
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the practices of debt collection agencies Lootsma & Partners, Deurwaarder Smits & Co and Inter Payment Service. They pressure consumers into paying bills for unjust … -
Small businesses working from private homes should have consumer energy contracts
The Netherlands Authority for Consumers and Markets (ACM) is calling on energy suppliers to offer consumer protection to small businesses that buy energy for their homes, mostly for private use. This means that, among other consequences, energy suppliers … -
Car tire prices are clear now thanks to ACM
Thanks to the Netherlands Authority for Consumers and Markets (ACM), car tire dealers now include all unavoidable costs in their advertised prices. These are costs that consumers pay in any event, such as the mandatory recycling fee. Dutch trade … -
Bundeskartellamt closes investigation in towage sector with settlements
On December 18, 2017, the Netherlands Authority for Consumers and Markets (ACM) announced that the German competition authority, the Bundeskartellamt, had reached settlements with three undertakings and their executives in connection with their … -
ACM will closely monitor telecom providers for unilateral contract modifications
The Netherlands Authority for Consumers and Markets (ACM) will closely monitor telecom providers on contract modifications to business contracts to which customers have not agreed explicitly. ACM will monitor actively, but is also interested in … -
Energy supplier Oxxio fined for incorrect registration of customer data
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 1 million on Dutch energy provider Oxxio for the incorrect registration of customer data in a Dutch central registry of energy companies. Having reliable data in this … -
ACM lowers fines on two online stores
The Netherlands Authority for Consumers and Markets (ACM) has lowered the fines on two online stores after the owners had filed an objection against the fining decisions. The fines initially amounted to EUR 50,000 for both online stores. In the objection …