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On World Consumer Rights Day, ACM calls attention to consumers’ telemarketing rights
Telemarketing calls have been a huge annoyance for consumers for years now. Many reports are filed with ACM’s consumer information portal ACM ConsuWijzer about this topic. That is why, today on World Consumer Rights Day, the Netherlands Authority for … -
ACM has multiple sites of online store TI-84shop taken down
This week, the Netherlands Authority for Consumers and Markets (ACM) had multiple sites of online store TI-84shop taken down. TI-84shop sold various consumer electronics such as game consoles. Consumers had filed many complaints with ACM’s consumer … -
ACM issues warning against online stores that deliver products directly from abroad
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against online stores Bestie on the move (www.bestieonthemovie.nl) and Van Halen mode (www.vanhalenmode.nl). ACM has received dozens of reports from consumers about long … -
ACM calls on online businesses to check carefully what new DSA rules they must comply with
On 17 February 2024, new rules for providers of online services will come into effect. Starting that date, such providers must comply with the Digital Services Act (DSA), which is the European regulation that seeks to ensure a safe, predictable, and … -
ACM publishes for consultation its DSA guidelines for providers of online services
The European Union has drawn up new rules for online providers, including the Digital Services Act (DSA). The DSA is aimed at helping create a safe, predictable, and trustworthy online environment. As the regulator-designate, the Netherlands Authority for … -
ACM publishes for consultation the draft guidelines regarding the Digital Services Act (DSA) for providers of online services
The Netherlands Authority for Consumers and Markets (ACM) has published for consultation draft guidelines that explain how ACM interprets the rules laid down in the Digital Services Act (DSA). These rules will apply to all providers of online services. … -
Going forward, HelloFresh will inform more clearly about the contents and conditions of its subscriptions
Going forward, HelloFresh, a provider of recipe boxes (also called food boxes or farm boxes), will inform its customers more clearly about the contents and conditions of its subscriptions. HelloFresh decided to do so after the Netherlands Authority for … -
Supermarket chain Plus removes incorrect sustainability claims after ACM intervention
Dutch supermarket chain Plus will remove its unsubstantiated sustainability claims from its stores and brochures. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted Plus with the unsubstantiated claims. Plus used … -
ACM: more tour operators present prices of package tours clearly now
Five major tour operators in the Netherlands present the prices of package tours clearly now. This means that they present a single price that includes all unavoidable costs or that they present the mandatory costs as a single amount below the price. They … -
ACM takes action against websites that use fake discounts
Consumers cannot be persuaded into making purchases with discounts that are not genuine discounts. That is why, over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has checked whether the prices on websites comply with the …