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ACM takes action against illegal private networks
Operating private natural-gas or electricity networks is a tremendous responsibility, and it requires a lot of knowledge and expertise. In order to safeguard the safety of networks as well as the rights of consumers, operation of such networks can only be … -
Method for calculating the outcome of ACM
For more than 10 years ACM has assessed each year what its work delivers for consumers and customers: the outcome. The ACM outcome is defined as “the in a simple manner calculated expected effects of ACM's actions on consumer welfare in the short term”. … -
ACM gives green light to pilot project involving distribution of hydrogen to homes
The Netherlands Authority for Consumers and Markets (ACM) has given the green light to a pilot project involving distribution system operator (DSO) Liander in the Berkeloord district of the eastern Dutch town of Lochem. In this pilot project, part of the … -
ACM launches consultation on new rules regarding early-termination fees of fixed-rate contracts
The Netherlands Authority for Consumers and Markets (ACM) plans to adjust the rules regarding early-termination fees of energy contracts with fixed rates and fixed periods. The purpose of these adjustments is to give consumers and small businesses the … -
Commitment decision for Greenchoice regarding sustainability claims
ACM declares a commitment of Greenchoice binding. Greenchoice commits to adjusting or stopping using certain sustainability claims on its website. It promises to inform consumers more clearly in order to avoid the risk of misleading consumers about … -
Commitment decision for Vattenfall regarding sustainability claims
ACM declares a commitment of Vattenfall Sales Nederland N.V. binding. Vattenfall commits to adjusting or stopping using sustainability claims on its website. It promises to inform consumers more clearly in order to avoid the risk of misleading consumers … -
System operators expect tariff increases as a result of the high energy prices and investments in connection with the energy transition
System operators expect the tariffs that they are allowed to charge households in 2023 to increase by, on average, 10 euros per month. Large-scale users, too, are expected to pay more in 2023 for the transmission of electricity. This follows from the … -
ACM to assess whether suppliers comply with additional requirements and if they are well prepared for the upcoming winter period
The Netherlands Authority for Consumers and Markets (ACM) will conduct an additional assessment to see whether energy suppliers have sufficiently hedged their energy for fulfilling their current contracts with consumers. ACM will also check whether … -
For the advances connected to grid losses, ACM also takes into account the expected high energy prices in 2023
In July 2022, the Netherlands Authority for Consumers and Markets (ACM) announced that, in 2023, it will give distribution system operators (DSOs) an advance for the high costs connected to grid losses in 2022. Since the DSOs expect to incur high costs … -
ACM fines Budget Thuis for misleading telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 1.8 million euros on Budget Thuis B.V. for misleading telemarketing practices involving energy contracts. Budget Thuis previously operated under the name NutsServices, and …