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Energy supplier Qwint to cease operations but guarantees proper billing process and payment of outstanding credit balances
Qwint B.V. is a small energy supplier with approximately 700 customers. It plans to leave the market on April 1, 2024, and has therefore not accepted any new customers for some time now. An investigation of the Netherlands Authority for Consumers and … -
Conclusion of preliminary study: energy suppliers incur extra costs for customers with solar panels, ACM to launch a follow-up study
Households with solar panels generate higher costs for suppliers than do households without solar panels. This has been revealed by an exploratory study of the Netherlands Authority for Consumers and Markets (ACM). ACM has carried out this study because … -
ACM: fixed energy contracts are making a comeback
More than half of Dutch households once again have contracts with fixed prices for the delivery of natural gas and electricity. This has been revealed by the Monitor on the consumer energy market of the Netherlands Authority for Consumers and Markets … -
ACM’s Monitor on the consumer energy market: average costs for natural gas and electricity remain the same due to lower supply tariffs
On 1 January 2024, households paid, on average, exactly the same for new energy contracts as they did on 1 December 2023. This has been revealed by the Monitor on the consumer energy market of the Netherlands Authority for Consumers and Markets (ACM). On … -
ACM: Energy supplier HEM must put in order its administration, its finances, and refunds to consumers
Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) must put its finances and administration in order soon, and it must pay back consumers any money it still owes them in connection with their final bills or … -
ACM revises method decisions for system operators
The Netherlands Authority for Consumers and Markets (ACM) has revised the method decisions for the 2022 – 2026 period. In its method decisions, ACM sets for each system operator the methodology with which the system operators’ tariffs are determined. From … -
DGB Energie to stop its telemarketing activities aimed at attracting new customers
For the next three years, Dutch energy company DGB Energie will not sell any energy contracts through telemarketing activities. DGB Energie has made this commitment to the Netherlands Authority for Consumers and Markets (ACM). ACM has handed down a … -
ACM: revised procedure for removing natural-gas connections safely
For a safe natural-gas network, it is important that natural-gas connections of consumers and other small-scale users that are not in use are removed by the system operator. That is why the Netherlands Authority for Consumers and Markets (ACM), in … -
ACM: fixed energy contracts offer the most certainty when price cap is lifted
Consumers that wish to have certainty regarding their energy bills in 2024 are best advised to go for fixed contracts with prices below the current price cap. According to the Monitor on the consumer energy market by the Netherlands Authority for … -
Six percent of Dutch households have energy contracts above the price cap, more people choose fixed contracts
Approximately six percent of Dutch households have contracts for electricity and natural gas with prices above the price cap. In almost all situations, these households will be better off taking out another contract. On 1 January 2024, the price cap will …