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ACM study: one in ten consumers switches energy contracts following telemarketing calls or door-to-door sales
The Monitor on the consumer experience of the Netherlands Authority for Consumers and Markets (ACM) has revealed that one in ten consumers that switched to a different energy contract last year did so following an offer (usually unsolicited) made over the … -
ACM: Customers of energy supplier HEM can switch suppliers at no costs or opt for lower rates
Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) will retroactively lower its rates for everyone that took out fixed contracts with HEM in 2023 or through April 29, 2024. All of these consumers and other … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
Policy options for tackling energy poverty in vulnerable households
The Netherlands Authority for Consumers and Markets (ACM) is committed to making sure that markets work well for all people and businesses. That is why ACM sees to it that there is fair competition on the energy market. Electricity and natural gas are … -
ACM: fair competition is no guarantee for affordable energy for everyone
The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with the rules and regulations on the energy market among businesses. The energy market is a free market where supply and demand determine prices. For its energy supply, the … -
ACM: energy supplier HEM fined 1.1 million euros for having seriously misled customers in telemarketing calls
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 1.1 million euros on energy supplier Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) for having misled consumers in … -
ACM to keep an extra close watch on energy suppliers DGB and Kikker Energie because of transfer of the customer database
Energy supplier DGB has notified the Netherlands Authority of Consumers and Markets (ACM) of its plans to leave the Dutch energy market on 1 May 2024. All customers of DGB will be transferred to Volti, a so-called reseller of Kikker Energie. ACM will keep … -
On World Consumer Rights Day, ACM calls attention to consumers’ telemarketing rights
Telemarketing calls have been a huge annoyance for consumers for years now. Many reports are filed with ACM’s consumer information portal ACM ConsuWijzer about this topic. That is why, today on World Consumer Rights Day, the Netherlands Authority for …