Search publications
25 results found
-
Consumer Authority: hands full with national and international violations of consumer law
In the first half of 2009, the Consumer Authority launched a large number of investigations into national and international violations of consumer rights. The enforcement authority announced this today in its half-yearly report. The violations observed by … -
New training for retailers to increase knowledge of regulations relating to guarantees
"Our on-line training course for shop assistants, 'Guaranteed Good', which was launched today, is designed to increase the knowledge about guarantees amongst entrepreneurs, and this can only be of benefit to the consumer", said the State Secretary of … -
Consumer Authority in 2009: telephone sales practices and sales pitches
In 2009, the Consumer Authority will focus on tackling misleading and aggressive telemarketing practices and sales pitches in addition to taking action with regard to SMS services and guarantees and conformity. Marije Hulshof, Director of the Consumer … -
Consumer Authority: Dynabyte makes amendments to its guarantee provisions
The Dynabyte company has provided the Consumer Authority with an undertaking that it will henceforth adhere to the regulations governing guarantees and conformity. The company made this undertaking following an investigation by the Consumer Authority. As … -
Consumer Authority calls on consumers to read the fine print
After taking stock of sets of general terms & conditions for durable consumer goods in several sectors, the Consumer Authority found that these terms & conditions often wrongly curtail consumers' rights in a number of areas. This applies mostly to matters …