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Consumers are often in a stronger position than they think
New rules recently came into force, giving consumers more rights. Consumers often do not know what their rights (current or new) are. In the first half of 2014, ConsuWijzer received over 32,650 questions and complaints from consumers about their rights. … -
Choose you cell phone wisely
When purchasing cell phones, consumers should rely more on aspects such as the quality of the phone, and the service that the seller provides. They should do so when purchasing a phone without a contract, but also when getting a ‘free’ phone that comes … -
ConsuWijzer offers consumers tips to minimize chances of problems when companies go bankrupt
In the first half of 2013, consumer information portal ConsuWijzer received more questions from consumers about their rights if a company goes bankrupt. ConsuWijzer is operated by the Netherlands Authority for Consumer and Markets (ACM). The most … -
Bart Smit to provide accurate information about Nintendo
Toyshop Bart Smit has been called to account by the Netherlands Consumer Authority (Consumentenautoriteit) for providing inaccurate information about guarantee rights for Nintendo products. When purchasing a Nintendo product, consumers were handed a form … -
Netherlands Consumer Authority fines five electronics companies for misleading consumers about guarantees
The Netherlands Consumer Authority (Consumentenautoriteit) has imposed fines on five electronics companies in the amount of EUR 90,000 per company for misleading consumers about their guarantee rights. The companies had provided inaccurate and misleading … -
Everyone has the right to receive a product that is up to standard
Guarantees. This is how they work! From 8 to 12 November 2010, ConsuWijzer (the Dutch Information Line for Consumers) and Juridisch Loket (the Legal Aid and Advice Centre) will be holding an event entitled 'Recht op Rechtdagen' [Know your rights]. The … -
Increasing numbers of cross-border violations of consumers interests
The number of cross-border violations of regulations that harm consumers' interests is on the rise. An increasing number of companies offer their services across borders, particularly via the internet, but this does not always take place in accordance … -
Consumer Authority: guarantee rights often stated incorrectly
Following an investigation, the Consumer Authority has established that many shops that sell consumer electronics restrict the guarantee rights of consumers. Over the last few months, the Consumer Authority has investigated the general terms and … -
Priority areas of the Consumer Authority: aggressive canvassing and unfair practices on the internet
Over the coming period, the Consumer Authority will focus in particular on misleading and aggressive canvassing and unfair commercial practices on the internet. The enforcement authority announced this today at the presentation of its Agenda for 2010 and … -
Consumer Authority: Paradigit and Computerland to abide by guarantee regulations
The companies Paradigit and Computerland have promised the Consumer Authority that in the future they will abide by the regulations relating to guarantee & conformity and unfair commercial practices. The companies have committed themselves to this as the …