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ACM and RDI: manufacturers and sellers need to do more for keeping smart devices running and secure
The Netherlands Authority for Consumers and Markets (ACM) and the Dutch Authority for Digital Infrastructure (RDI) have jointly had a study carried out into the functioning and security of smart devices. The most important finding is that the information … -
European consumer authorities: Nintendo agrees to offer free repairs of controllers
Game company Nintendo has agreed to offer free repairs of controllers for its flagship game console the Nintendo Switch, even if the statutory warranty has expired. This is the result of a joint action against Nintendo taken by the European network of … -
New guarantee rules will soon offer consumers protection when making digital purchases too
New European rules will come into effect sometime in 2022, offering consumers protection if something is wrong with their purchases. These rules take into account the fact that, when shopping online, consumers increasingly make purchases outside of their … -
ACM: consumers are entitled to information before buying smart devices
Consumers who purchase smart devices should receive information about update policies from the manufacturer or the seller prior to the purchase. Smart devices are devices that are connected to the Internet, and consequently offer additional options. In … -
ACM fines tour operator for lacking insolvency protection
The Netherlands Authority for Consumers and Markets (ACM) has fined tour operator VoetbalOnTour because the company was selling package tours without insolvency protection. As a result, consumers would be at risk of losing their advance payments on their … -
Volkswagen is taking steps to solve consumer issues with diesel cars in the EU
Volkswagen has partially met the requirements set by the joint European regulators to resolve the problems of consumers with diesel cars. This has been announced by the European Commission (EC) in a statement released today. These requirements entailed … -
ACM and European Commission press Volkswagen to solve consumer problems surrounding the diesel scandal swiftly
The Netherlands Authority for Consumers and Markets (ACM) has, together with other European consumer authorities, called on Volkswagen to accommodate swiftly all owners of diesel cars with modified software. In the Netherlands, far from all owners of such … -
Proliferation of certification labels hurts their credibility
Consumers are losing confidence in certification labels because of the proliferation of such labels and because of the lack of certainty over what such labels actually mean. As a result thereof, the credibility of all certification labels has come under … -
ConsuWijzer mid-year bulletin: consumers underestimate their warranty rights
Consumers have a lot of questions and misconceptions about their rights when it comes to faulty products. They often feel they have no rights at all, and that they are passed around like hot potatoes. In order to save a lot of hassle, many consumers … -
ConsuWijzer annual bulletin: increase in number of reports about kitchen purchases. Tip: take your time!
Have you signed an offer for a kitchen under the impression it was without any obligations and because the special discount was only valid that day? And did you then face high cancellation costs because you decided not to purchase the kitchen after all? …