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ACM issues warning against unwanted purchases at meetings
The Netherlands Authority for Consumers and Markets (ACM) is warning consumers who receive or have received personal invitations sent by regular mail to social meetings or theme parties nearby that turn out to be product demonstrations. Such meetings or … -
ACM requires telecom company Tele2 to adjust its conditions
Telecom company Tele2 will adjust its conditions about sharing a smartphone’s internet connection with other devices such as laptops and tablets. The Netherlands Authority for Consumers and Markets (ACM) had reminded Tele2 that internet providers cannot … -
More variation in hotel options after relaxation of conditions of hotel-booking websites
There is more competition and there are more options for consumers in the online hotel-booking sector. That is the main conclusion of a study that the Netherlands Authority for Consumers and Markets (ACM) has carried out with nine other competition … -
Schiphol’s customers had to be involved better in a recent consultation
Amsterdam airport Schiphol should have consulted airlines more properly in the recent consultation process about the new conditions for bus transportation between certain gates (remote stands) and the terminal building. Schiphol had failed to do so. That … -
Enough delivery and takeout options for consumers and restaurants
Consumers and restaurants have enough options for meal delivery or takeout. That is the conclusion of the Netherlands Authority for Consumers and Markets (ACM) based on its preliminary investigation into a requirement that Dutch meal-delivery service … -
Energy suppliers inform consumers better about their offers
Energy suppliers inform their customers better than before about contracts, conditions, and costs. This helps consumers understand faster what they actually pay, and it helps them compare offers from various suppliers. The Netherlands Authority for … -
ACM again reprimands energy companies for giving incorrect information
The Netherlands Authority for Consumers and Markets (ACM) recently reprimanded three energy companies, because the consumer information on their websites was incorrect. ACM used orders subject to periodic penalty payments to force two energy companies to … -
Twelve fitness chains to revise their conditions and websites
Twelve major Dutch chains of fitness centers with a combined total of 330 locations throughout the Netherlands will revise their conditions and websites. These chains will inform consumers better about the tariffs and consumers’ rights when they sign up … -
KPN must offer business customers the opportunity to cancel their contracts free of charge
The Netherlands Authority for Consumers and Markets (ACM) has instructed Dutch telecom company KPN to offer a group of business subscribers the opportunity to cancel their subscriptions free of charge. They are then able to switch providers, if they wish … -
Market scan into online games
ACM looked into the online games market. This is a growth market populated by many young consumers. This group in particular is not always fully aware of the differences between virtual and real money, and of the implications of sharing personal …