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ACM: high energy prices are no reason for terminating the supply of energy
Energy companies cannot stop supplying energy to consumers just because energy prices have gone up. The Netherlands Authority for Consumers and Markets (ACM) has issued this statement amid reports filed by consumers with its consumer information portal … -
ACM: consumers should be able to cancel online any subscriptions that have been taken out online
Businesses that offer online subscriptions to newspapers, magazines, and lotteries make it unnecessarily difficult for consumers to cancel those subscriptions online. Consumers experience high barriers to cancel, and, when talking to these companies over … -
Effective online information: Studies into the improvement of online disclosures for consumers
The difference between whether or not consumers are able to see and understand information on a website often comes down to the tiniest details of how that information is presented. This has been revealed by a study conducted by the Netherlands Authority … -
ACM: online deception often comes down to the smallest details
The difference between whether or not consumers are able to see and understand information on a website often comes down to the tiniest details of how that information is presented. This has been revealed by a study conducted by the Netherlands Authority … -
Student-discount company Knaek adjusts conditions for subscription cancellations
The Netherlands Authority for Consumers and Markets (ACM) has asked student-discount company Knaek Promotions BV to adjust its conditions for subscription cancellations. These conditions stipulated that consumers were not allowed to cancel their … -
ACM reviews ‘corona voucher schemes’
Over the last few weeks, the Netherlands Authority for Consumers and Markets (ACM) has reviewed approximately 180 voucher schemes in five different sectors. ACM conducted these reviews following indications submitted to ACM’s consumer information portal, … -
Cultural organizations Museumkaart and CJP adjust their membership conditions
Museumkaart and CJP have adjusted their practices after the Netherlands Authority for Consumers and Markets (ACM) had reprimanded them. These organizations now comply with the rules about membership renewals and cancellations. Both organizations used to … -
Airbnb will now use clearer prices and fairer conditions
Airbnb now displays the prices of accommodations with all unavoidable costs included. In addition, Airbnb has adjusted its general terms and conditions in favor of consumers. This is the outcome of a collective action taken by European consumer … -
Discount-card company to adjust subscription conditions
The Netherlands Authority for Consumers and Markets (ACM) has sat down with the company behind a senior-citizen discount card called Seniorenvoordeelpas about the firm’s practices regarding subscription renewals and cancellations. For example, … -
Report: Taking a closer look at online video platforms
ACM studied the functioning of the market for online video platforms, and to identify any potential risks for competition and consumers. ACM has conducted this market study to gain more insight into the functioning of, the competitors in, and the dynamics …