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ACM enforces new rules for directory assistance services, withdraws phone numbers that were used incorrectly
Since the stricter rules for directory assistance services went into effect, the Netherlands Authority for Consumers and Markets (ACM) has withdrawn 163 phone numbers from the 0906 series. Over the next couple of weeks, ACM will withdraw approximately 250 … -
ACM: amendments to Data Act necessary for promoting competition among cloud providers
A market study of the Netherlands Authority for Consumers and Markets (ACM) shows that it is hard for users of cloud services to switch providers. In addition, it is not easy for them to combine cloud services offered by different providers. As a result, … -
ACM sets lower access tariffs for KPN and Glaspoort for promoting fast internet
Dutch telecom operator KPN and fiber-optic company Glaspoort have submitted new and improved proposals for tariffs and conditions for access to their fiber-optic networks. That access is meant for broadband providers without networks of their own. The … -
ACM withdraws phone numbers of misleading directory assistance services to the Tax Information Line
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn two premium-rate numbers (in the 0906 series) because of misleading practices. These numbers connected callers to the Tax Information Line, which is a toll-free number of the Dutch … -
ACM withdraws numbers of ‘COVID-19’ directory assistance services
The Netherlands Authority for Consumers and Markets (ACM) has withdrawn two Dutch premium-rate phone numbers: 0906-2121212 and 0906-0400388. The former number was used by Caramello Online Services BV (Caramello) as a directory assistance service … -
Study by ACM: more transparency from directory assistance providers does not eliminate deception
The Netherlands Authority for Consumers and Markets (ACM) had a study carried out about whether consumers are misled by advertisements and websites by directory assistance providers. Directory assistance providers are companies that put callers through to … -
District Court of Rotterdam has ruled on ACM’s refusal to publish certain documents
The District Court of Rotterdam ruled that the Netherlands Authority for Consumers and Markets (ACM) was correct in its decision regarding a request for publication. ACM had refused to publish the requested documents. When receiving requests to publish … -
ACM: oversight of use of premium-rate telephone numbers continues to be necessary
Strict oversight of the use of premium-rate numbers continues to be necessary. That is one of the conclusions that the Netherlands Authority for Consumers and Markets (ACM) draws in its Number Issuance Monitor, which ACM published today. Rules governing … -
ACM continues to monitor mobile phone and premium-rate numbers closely
The large number of mobile phone numbers (06 series) issued to telecom providers will not cause a shortage in the short term, but does call for constant and close monitoring by the Netherlands Authority for Consumers and Markets (ACM). This was revealed … -
ACM warns providers of premium-rate telephone numbers
The Netherlands Authority for Consumers and Markets (ACM) has informed providers of premium-rate telephone numbers about tightened rules. One of the reasons for the new rules is the constant flow of questions and complaints about expensive directory …