PostNL delivered letters on time in 2016

In 2016, Dutch postal operator PostNL met the statutory requirement of delivering at least 95 percent of letters the next delivery day: 96.4 percent of letter-size mail, funeral cards, and medical post were delivered on time. PostNL also has enough service locations to ensure that everyone in the Netherlands has sufficient access to PostNL’s services.

This has been established by the Netherlands Authority for Consumers and Markets (ACM).

Obligations on PostNL

PostNL is the only postal operator in the Netherlands that is required to provide a basic set of postal services. For this reason, there are statutory requirements that PostNL has to comply with. These requirements concern the quality and the accessibility of postal services. PostNL is required to deliver letter-size mail the next delivery day from Tuesday through Saturday; funeral cards and medical post also need to be delivered on Monday. ACM sees to it that PostNL complies with these requirements.

Sufficient service locations

In 2016, at least 95% of Dutch citizens had to have access to all of PostNL's services within a five-kilometer radius from their homes. With a result of 99.7%, PostNL has more than fulfilled this requirement. Outside of towns with more than 5,000 inhabitants, at least 85% of citizens must have access to the full range of products and services within a five-kilometer radius. With a result of 98.3%, PostNL has met this requirement as well. At service locations with the full range of products and services, customers can buy stamps and letters, registered mail, mail items for the blind, and parcels with domestic and international destinations.