Method for calculating the outcome of ACM

For more than 10 years ACM has assessed each year what its work delivers for consumers and customers: the outcome. The ACM outcome is defined as “the in a simple manner calculated expected effects of ACM's actions on consumer welfare in the short term”. With the outcome calculation ACM openly and transparently presents the effects and effectiveness of its actions in the field of consumer protection, competition oversight and regulation of the energy, telecommunications, postal and transport sectors.

The basis of the methodology is described in the translation of Kemp et al. (2014). A number of changes to the methodology, after broad discussion with a sounding board group, were implemented per outcome 2020 and are described in the other document.