Guidelines on the protection of the online consumer
Businesses have become better and better at nudging consumers online in their decision-making processes and purchasing behavior. They deploy all sorts of techniques to influence consumer behavior online. At what point does persuasion turn into deception? In these guidelines, the answer to that question is the main focus. Following a consultation period, the guidelines have now been finalized. With these guidelines, ACM has fleshed out, in concrete terms, the standards for online deception. This will also be the standards that ACM will use in its oversight from now on.
See also:
11-2-2020 Consumer better protected against misleading practices online
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See also
- 07-03-2024 Tinder to inform consumers about price personalization following an intervention by European consumer authorities
- 07-04-2022 ACM calls on the market to help revise the Guidelines on the protection of the online consumer
- 07-05-2021 Google to require providers to add information about data use to apps in its app store
- 10-12-2020 ACM launches a study into the functioning of algorithms in practice
- 23-11-2020 Rules of thumb for online platforms